There are over two billion Firstline Workers (also called frontline workers) globally who build vehicles, provide care to patients, run factories, deliver packages, grow food, construct buildings—and so much more. They are undeniably essential to the economy. However, as recently as a few years ago, this workforce was rarely considered in business decisions. In fact, research shows that while many organizations modernize and streamline operations, their Firstline Workers remain hampered by manual processes and a lack of digital tools, which hurt productivity, teamwork, and business success.
Read Harvard Business Review Analytic Services A C-Suite Blueprint for Empowering Firstline Workers to learn why tech advances in this sector are critical for these reasons:
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90% of executives say digitally connected Firstline Workers will be a competitive differentiator in their industry over the next two years.
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New apps and devices incorporating AI and machine learning help improve productivity, profitability, and morale for Firstline Workers.
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The increased efficiency in delivering customer experience or overcoming a problem on a production line translates into higher sales and greater profitability for companies.
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With the right digital tools, these workers create a direct pipeline of valuable information to help managers and C-suite executives identify emerging business opportunities and ideas for new products and services.