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Cognitive Automation -Convergence of AI and RPA in Banks
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Digitize or die – is the prevalent slogan, especially in the financial services industry. With the increasing importance of digital in our world, driven by digital-savvy customers, it has become a strategic priority for financial institutions. Whether it is combating the customer experience of Netflix or process efficiency of a nimble fintech, the financial services industry is in a state of flux. However, unlike its clichéd image of a slow-moving monolith, the financial services industry has been active and leveraging new age technologies to take on all challenges.
One of the technologies that has had a significant impact on this industry is Robotic Process
Automation (RPA). This technology, which essentially deploys software robots to automate repetitive, rule-based, and high-volume tasks, has helped financial institutions achieve their digital transformation goals. The popularity of this technology can be attributed to its nonintrusive nature, scalability, and full-time support.
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