Defining Priorities for Your Customer Service Evolution

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Customer service is the core of the customer experience.

With Dynamic 365 Customer Service, service leaders can deliver personalized and relevant customer engagements, forge deeper connections, and build a seamless, end-to-end customer experience. In this webinar, you will discover how to make exceptional engagement the rule by:


  • Recognizing and quickly connecting with customers through omnichannel engagement.
  • Helping customers help themselves and connect in ways that work best for them with intelligent self-service tools.
  • Enabling agents to close cases faster with AI-driven productivity tools that provide the right information at the right time.
  • Streamlining and automating processes with solutions that deliver simplicity and flexibility.

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