Janek Performance Group | May 08, 2023
Janek Performance Group, a leading sales performance company, today announced it is exhibiting at the Gartner CSO & Sales Leader Conference 2023, which will be held May 16 & 17, 2023, at Caesars Palace in Las Vegas, NV.
As an exhibitor of the Gartner CSO & Sales Leader Conference 2023, Janek Performance Group will showcase its innovative range of sales enablement solutions that empower sales organizations and their teams to operate more effectively. Attendees can visit Janek Performance Group at booth 102 to learn more about best practices for effective training delivery, the latest learning and development trends, and how to leverage technology for blended learning experiences.
“We are thrilled to be an exhibitor at the Gartner CSO & Sales Leader Conference 2023," said Nick Kane, Managing Partner at Janek Performance Group. "This event provides an excellent opportunity for us to connect with industry leaders and showcase our innovative solutions that help organizations achieve their sales and customer service goals. We look forward to sharing our expertise and insights with the attendees and learning from other leaders in the field."
"Our commitment to staying at the forefront of the industry, and leveraging the latest research and technology, has allowed us to develop highly effective training programs that drive measurable results,” added Janek Performance Group Managing Partner Justin Zappulla. “We look forward to engaging with attendees at the conference and sharing our expertise with them."
For more information about the Gartner CSO & Sales Leader Conference 2023, please visit the conference website at https://www.gartner.com/en/conferences/na/sales-us.
About the Gartner CSO & Sales Leader Conference
The Gartner CSO & Sales Leader Conference is taking place May 16-17, 2023 in Las Vegas, providing sales leaders with the latest research on sales talent, customer buying behavior, account-based marketing strategies and leveraging digital channels. Follow news and updates coming out of the conference on the Gartner Newsroom and on Twitter and LinkedIn using #GartnerSales.
About Janek Performance Group
Janek Performance Group is an industry-leading, award-winning sales performance company headquartered in Las Vegas, Nevada. Janek offers solutions in sales training, consulting, and talent management for companies of all sizes, from startups to Fortune 100. Janek is expertly positioned to advise and serve clients in planning, developing, implementing, and sustaining sales performance solutions that generate measurable results. Janek’s portfolio of offerings span all modern selling situations and are research-based and purpose-built to enable salespeople, sales leaders, and their organizations to win more often. For more information, visit https://www.janek.com.
ACCOUNT BASED DATA
Business Wire | March 27, 2023
Five9, Inc. (NASDAQ: FIVN), a leading provider of the Intelligent CX Platform and Invoca, a cloud leader in AI conversation intelligence, today announced that they have expanded their strategic partnership to deliver a solution that enables deeper insight into real-time data throughout the entire customer journey and brings the contact center and the marketing teams closer together to enable more “fluid” CX.
This customized solution called PreSense, combines the power of Five9 Intelligent CX Platform with Invoca’s conversation intelligence technology, giving contact center agents visibility into a caller’s digital journey before the call takes place. Insights from PreSense help reduce call handling times, increase contact center productivity, and help enable more fluid customer experiences that flow effortlessly through channels, and between virtual and human agents.
For example, an agent could see if a customer researched a specific product or responded to a particular offer online and use this pre-call context to provide tailored recommendations. Additionally, Invoca PreSense helps contact centers optimize the blend of automation and live assistance. Based on pre-call journey data, customers are connected directly to skilled agents with specialized product expertise to guide them through complex purchases, while routine calls, such as checking an order status, can be routed to a Five9 Intelligent Virtual Agent. In turn, agents can maximize their opportunities to personalize customer journeys, increase satisfaction, remove the frustration for the customer and transform contact centers into strategic growth drivers.
Brent Laakso, Marketing Operations Manager at Zinnia Health, a joint customer of Five9 and Invoca, said, “When our agents have no idea what patients may have researched online before they called, delivering a positive, seamless experience is nearly impossible. Pairing Invoca with Five9 allows us to improve our call routing and tracking, through more accurate and granular attribution, at scale, with greater efficiency than ever before.”
“The more an agent knows about a caller, the better the experience they can provide. We now have a way to share rich pre-call insight directly in Five9, providing contact centers with data that reveals the exact state-of-mind of the caller,” says Gregg Johnson, CEO of Invoca. “We are proud to launch this solution, which was built aligned with a mutual vision to modernize the customer experience with actionable data and seamless automation.”
Jake Butterbaugh, Senior Vice President, Global Partner Organization, added, “At Five9, we recognize that our partners play a key role in delivering customer business outcomes. Our solutions together provide an integrated digital to voice conversation experience, empowering agents to provide the personalized experience today’s consumer's demand. This new solution is a result of market demand to connect the contact center to the rest of the business and a strong partnership and commitment by both of us to take contact centers to the cloud and deliver memorable customer experiences.”
Invoca PreSense is now generally available to customers across the U.S., UK and Canada through Five9.
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty. For more information visit www.five9.com.
Invoca is the cloud leader in AI-powered conversation intelligence for revenue teams that enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with leading technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue. Invoca is trusted by top brands like Dish Network, Mayo Clinic, Mutual of Omaha, and 1-800-GOT-JUNK?. Invoca has raised $184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. For more information, visit www.invoca.com.
PR Newswire | April 18, 2023
Today, Constant Contact, a small-business-focused digital marketing and CRM platform that has helped millions of small businesses and nonprofits, launched the first multichannel AI content generator built specifically for small businesses and nonprofits. Using artificial intelligence (AI), Constant Contact's AI Content Generator allows customers to automate the copy drafting process for email, text and social media campaigns. This feature is currently free to all new Constant Contact customers for a limited time.
Constant Contact's AI Content Generator was developed using the company's proprietary data and AI algorithms, which recognize content small business customers are most likely to engage with. Then, ChatGPT technology from OpenAI is leveraged to automatically draft high-quality copy that can be used across multiple marketing channels. Automating the writing process enables Constant Contact customers to create engaging messages in seconds instead of spending valuable time iterating on their next campaign.
The use of AI for impact is not new for Constant Contact. Today's launch demonstrates the company's continued commitment to incorporating AI and automation into its platform to help small businesses and nonprofits deliver better messages to their customers. Constant Contact has previously integrated AI technology into other areas of its products, including subject line recommendations, automated triggers and its award-winning Spaminator utility – which protects against spam and contributes to the company's industry-leading message deliverability.
"Our goal is to make world-class marketing technology accessible and helpful to small businesses and nonprofits, and our research shows that the majority of them need hours to create a marketing campaign," said Russ Morton, chief product officer at Constant Contact. "Our new AI Content Generator makes it easy to get started on an email or text by blending cutting-edge AI with an intuitive interface that's designed for smaller businesses. The result is a powerful feature that can help our customers send tailored messages with minimal effort. In the past, this technology has only been accessible to enterprise-level businesses, but our tool delivers it to the small business market in a way that can help give them a leg up on their larger competitors."
Constant Contact also enhanced its automation capabilities with a new Automation Path Builder that lets small businesses and nonprofits easily create personalized journeys for customers based on recent actions and preferences. The feature comes with a library of prebuilt templates that can be used to quickly produce campaigns for customers who take specific actions, like subscribing to a list or making a purchase. These targeted, timely and automated messages help build deeper relationships, spur engagement and drive revenue growth.
Using the Automation Path Builder in conjunction with the AI Content Generator enables Constant Contact customers to automate the most time-consuming elements of creating new marketing campaigns and own their message from end to end. This eliminates manual work and saves time while giving them confidence that they are sending the most effective messages to each customer.
"ChatGPT has thrust AI into the spotlight, but few organizations – especially in the SMB space – have thought through how to operationalize this technology in a meaningful and effective manner," said Roger Beharry Lall, Research Director, Marketing and Promotional Applications at IDC. "Constant Contact's new AI Content Generator and Automation Path Builder are noteworthy examples of practical and consumable toolsets that help address this gap by enabling thoughtful access to advanced AI capabilities specifically designed for small business organizations."
Try Constant Contact's AI Content Generator for free today, and learn more about its new automation capabilities.
About Constant Contact
Constant Contact delivers everything small businesses and nonprofits need to build, grow and succeed. With powerful online marketing tools, CRM and sales features, and innovative AI capabilities, Constant Contact makes it easy to attract the right people, engage more customers, close more deals and grow.