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SMG Amplifies Tech-Powered Insights to Help Brands Take Action on Customer and Employee Feedback

December 05, 2018 / PRNEWSWIRE

Service Management Group (SMG), a global customer experience, employee engagement, and brand research partner to more than 500 brands, is now making it easier, faster and more interesting for customer experience (CX) pros to analyze and share insights. SMG takes a unique approach to customer feedback management (CFM), with a 50/50 focus on technology and services that combine to deliver actionable insights and drive business outcomes. SMG is boosting its product and technology offering with enhancements to the smg360® CFM platform and new technology leadership appointments.
Bennett Gammel has joined SMG as the company’s Vice President of Product Management. With more than 25 years of technology experience, Gammel has a wealth of leadership and product expertise. At SMG, Gammel oversees the vision implementation and tactical execution for product development and product lifecycle management. Gammel reports to Dennis Ehrich, who after a decade as SMG’s Chief Inform...