To uncover details about the future of field service, Bain & Company recently conducted a research project comprised of executive-level interviews and an online survey of field service engineers. Bain was able to isolate 20 trends that were essential to the survival of all industrial organizations in the competitive service business landscape.
In reviewing their findings and analyzing the responses from our customers and prospects, we have 6 major takeaways from the research.
In this ServiceMax Point of View, we'll dive into:
Creating departmental synergy with customer feedback and service/asset data
What commercial investments service leaders are focused on
Ten actions organizations can prioritize to continue providing superior service