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Utility customers have new service expectations. In fact, 20% want easier to understand bills while 32% want automated energy savings. Today’s utility customer also wants the ease of mobile access to information about service availability and energy products. In response, successful utilities are prioritizing innovation of “as-is” processes and systems. They are implementing back-end systems that support customer functions like video or text-message billing, fast query resolution, in-home energy products, work order management and more. In this informative research paper, find out what utility customers really want and how you can deliver modern customer-first services.