5 Customer Success Post-Sales Pitfalls

Burke Alder | July 05, 2017

5 Customer Success Post-Sales Pitfalls
As any SaaS professional knows, even the best laid plans sometimes hit roadblocks. For customer success leaders, these roadblocks or pitfalls can be the tipping point between customer satisfaction and customer churn.5 Common Success Post-Sales Pitfalls In order to make sure your CSMs are prepared, take a look at these common post-sales pitfalls, strategies for success, and best practices at every point of the post-sales customer lifecycle to ensure critical issues don’t slip through the cracks. Let’s set the stage .After the customer signs on the dotted line and officially enters into a partnership with a vendor organization, there is a clear customer lifecycle that falls into place. It’s the responsibility of the Customer Success Manager (CSM) to guide the customer throughout this lifecycle and ensure the smoothest journey possible.

Spotlight

Emerging digital engagement tactics help companies meet customers at their moment of need, via their channels and devices of choice. This paper discusses the findings of Elevating the Customer Experience, a Data & Marketing Association study conducted by Winterberry Group and sponsored by Pitney Bow


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Spotlight

Emerging digital engagement tactics help companies meet customers at their moment of need, via their channels and devices of choice. This paper discusses the findings of Elevating the Customer Experience, a Data & Marketing Association study conducted by Winterberry Group and sponsored by Pitney Bow

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