Cyara, the developer of the award-winning Automated Customer Experience (CX) Assurance Platform, recently announced the promotion of Dennis Reno to Chief Customer Officer and the appointment of Bruce Rosen as Chief Sales Officer (CSO).
Rosen has joined the firm to oversee its global sales team, which includes direct sales, partner and channel sales, solution architects, enablement, and business development. Rosen will play a crucial role in growing Cyara as a respected solution provider and worldwide leader in the CX assurance industry in his position as chief strategy officer. He will implement and develop the company's future, scalable strategic vision and growth strategy.
Rosen's top priorities are aligning the company's growth strategy with its current and future CX solutions and driving strategic partnerships with primary Contact Center as a Service (CCaaS) providers and their partner ecosystems as they drive enterprises to improve CX and migrate to the cloud.
Cyara has also continued to invest in its customer success by promoting Dennis Reno to Chief Customer Officer from Senior Vice President of CX. Since joining Cyara in 2020, Reno has managed the worldwide Customer Experience team to achieve excellence in delivering post-sale support and service to its customers, sustaining a world-class Net Promoter Score (NPS) of 51 or above. Reno will be responsible for the CX across numerous touchpoints for Cyara's worldwide customer base, including client onboarding, technical training and education, all post-sales operations, and customer retention.
About Cyara
Cyara, headquartered in Silicon Valley, is the world's top automated customer experience (CX) assurance platform. Its cloud-based omnichannel assurance solutions for voice quality and chatbot testing help organizations execute faultless customer journeys while lowering the risk of client-facing faults. Every day, large worldwide businesses rely on the platform to provide customer satisfaction at scale, with a customer retention rate of 96% and an NPS score of 67. It assists enterprises in delivering faultless customer experiences by automating testing and monitoring to imitate real-world customer interactions across IVR, phone, and digital channels.