Account Based Data

How to unify contact center silos with AI

April 24, 2023

Welcome to CX Unplugged, where we talk about everything customer experience-related. Today, in this video, we will show you three ways that artificial intelligence can help you unify point solution silos in your contact center.

Firstly, AI can help you deliver customer experiences that feel personal and authentic, even as your business scales. Your customers want to feel heard and supported, no matter how they choose to reach out to you - it could be through social media, email, phone or any other channel. With conversational AI, you can keep the conversation going seamlessly and respond to customers in a way that feels human and helpful, almost as if they were chatting with a real person all along.

Secondly, using AI to identify customer intent can help you get a better understanding of what your customers really want and provide them with faster and more effective responses. Don't settle for just collecting data from individual channels - use AI to truly connect with your customers and exceed their expectations.

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BFG Communications

We are an independent, creative communications agency that delivers seamless storytelling and consumer insights to companies large and small. Founded in 1995, we help clients build brands.

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Spotlight

BFG Communications

We are an independent, creative communications agency that delivers seamless storytelling and consumer insights to companies large and small. Founded in 1995, we help clients build brands.

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