Core ABM
Article | July 27, 2022
Empathy is an emotion that many marketers invoke when they are developing their positioning and messaging for various campaigns. They consider questions such as: “If I put myself in the buyers’ shoes, what do I think they think or feel about this particular pain point?” “Do I understand the challenges they are facing?” “How can I help them overcome this issue and provide long-term value?” Over the last few years, many B2B marketers have leveraged account-based marketing (ABM) to address these questions with specific use cases and examples tailored to their target accounts, in order to boost engagement and drive high-value conversions.
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Core ABM
Article | July 1, 2022
Introduction
The application of AI marketing technology is picking up pace because of its many advantages. According to a 2020 Deloitte survey, 74% of AI adopters agree that AI will be a part of all their enterprise applications by 2023.
What does an AI-based marketing strategy look like, and how do you make the most of it? This article gets into the nitty-gritty of AI marketing technology and how to implement it in ABM so you can maximize your business performance and outputs.
AI’s Role in Marketing
Thanks to its accuracy, B2C businesses use AI marketing technology to target their customers with product or service recommendations. The following are some use cases of AI-based B2C marketing:
Personalization
AI helps businesses with their 1-to-1 marketing strategies by personalizing their content to cater to every segment.
Event Communication
Emails informing customers of upcoming sales, special access, or exciting offers are sent out via AI technology. Weekend offer emailers, special discount codes, and new product updates are a result of event communication automation so that customers can be informed before time about upcoming events.
Real-time Content
Trending topics, investments, event promotions, webinars, customer feedback, product availability, bestselling combo, weather reports, and new blog post updates are provided in real-time to maintain an active connection with customers.
Businesses do this by using the ‘open time content’ AI technology. Manually executing 1-to-1 marketing strategies is nearly impossible, impractical, and does not see much success. AI helps streamline these strategies and executes them effortlessly.
What Goes into Creating an Effective ABM Strategy?
For an ABM strategy to work, businesses need to follow these steps:
Preparing for the ABM Strategy
Organizational readiness is crucial for implementing ABM. Make sure you have a budget and an achievable timeline to execute the strategy, team members who can anchor it, and an understanding of ABM metrics so you can make the most of it.
Synergy Between Marketing and Sales Teams
Your sales and marketing teams should be in sync and not at loggerheads due to account-level communication issues. Discussing the benefits of ABM with both the teams beforehand and coming to a strategic agreement to implement ABM can help them align their goals while executing the ABM strategy.
Identifying Target Segments
Your ABM strategy can do wonders for your business only if you have a precise segmentation of data. Use dimensions like business size, annual revenue, current spending, projected spending, targeted products, geography, open opportunities, closed opportunities, etc., to identify your target segments.
Zeroing-in on a Priority
Having a clear priority helps you streamline your ABM strategy. It should either be acquisition (acquiring new accounts), retention (retaining existing accounts), or expansion (expanding the scope of accounts). Without a clear priority, any ABM strategy may not yield expected results because the efforts won’t be concentrated towards a single goal.
Leveraging AI in ABM Strategy
In an interview with Media 7, Daniel Englebretson, founder of Khronos, spoke about AI’s impact on the future of ABM.
“From my perspective, B2B marketers have faced countless challenges that have formed the basis of new technology – problem brings a solution. I expect AI will solve identity resolution, resolve data challenges, and enhance targeting. I expect AI will address 1:1 content at scale, unlocking the rapid deployment of 1:1 brand experiences.”
Introducing AI into your ABM strategy can help you in the following way:
Content Personalization
Once you know your customer’s pain points and interests, you can focus on providing them personalized solutions, products, or services they desire. Of course, personalizing content is complex, but AI makes it easier by offering the technological capacity to deliver what your customer wants.
Efficient Resource Management
Without customer profiling, an ABM strategy cannot achieve the expected output. AI can assist with data crawling the internet to find out important customer information. Also, it segments data acquired from CRM, which gives you more information about a customer than any other generic data. This data is helpful for lead qualification and creating heavily personalized content for a customer.
Since AI does all the heavy lifting, you can allocate your resources to building and nurturing a relationship with the customer.
Automation
AI-based marketing in ABM generates automated insights for lead generation. It also highlights campaign performance related to specific, high-value accounts and suggests steps to engage a prospect.
Digital marketing and automation are a dynamic duo where AI brings about intelligent marketing automation. Efficient email campaigns are run when executed by automation. Email marketing companies like MailChimp target customers based on insights to achieve more conversions. When AI and big data use CRM data, large chunks of user information can be collected from different platforms. This information can help with formulating a successful ABM strategy.
ABM Optimization and Predictive Insights
To analyze intent, AI processes data in real-time and gives predictive insights to help with ABM optimization. As a result, it is easier to merge data from different sources with AI-enabled tools, achieve predictive analysis, manage recommendations in real-time, and understand competitor strategies through social media. AI can also interpret images correctly.
Enhancing Communications
Use AI for building a strong relationship with your customer. Personalizing communication by using customer data can be easily achieved with AI.
What Is the Future of AI-enabled ABM Strategy?
ABM, with an AI marketing strategy, has a bright future ahead of it. Demandbase recently conducted a survey in which they found that 80% of marketers had plans to integrate AI into their ABM marketing strategy. Another survey conducted by MarketingProfs concluded that businesses that used AI in their ABM strategies had 59% higher closing rates as compared to others. They saw a 58% increase in their revenue and a 52% increase in their conversions.
Ways Salesforce's AI Einstein Aided U.S. Bank in Growing Revenue
The U.S. bank used Salesforce’s sales cloud AI, Einstein, to boost their revenue. Their lead conversion rate increased 2.35 times after implementing Einstein. They were able to create a model to predict lead conversion. They did this by using Einstein to search through customized historical lead data.
“We work to build high-quality, personalized relationships between our customers and their financial advisors or commercial bankers. There is nothing that replaces that person-to-person interaction. What AI allows us to do is augment that relationship. We can provide our teams with better data and smarter insights, which helps them establish stronger relationships.”
– Srini Nallasivan, Chief Analytics Officer, U.S. Bank
Summing It Up
AI-based marketing can enhance your ABM strategy only if qualitative data is available. Therefore, businesses will need to have clear marketing goals and turn data into an asset.
FAQs
What are the challenges in the AI-based ABM strategy?
Managing, protecting, and enriching data obtained from CRM and other customer support systems can be challenging.
How can AI help in strengthening your ABM strategy?
AI helps with personalizing content, automation, ABM optimization, and providing predictive insights for lead conversion.
What does a strong AI-based ABM strategy do for your business?
A strong AI-based ABM strategy helps with account profiling, analytics, reporting and hyper-individualized content, which leads to increased lead conversion.
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Core ABM
Article | June 21, 2022
High-value content plays a key role in account-based marketing. Account-based marketing uses content to nurture leads and address their pain points throughout the sales process.
A perfect ABM strategy is one that provides relevant content to the right prospects at the right time. ABM content needs to be personal and highly relevant to create an impact on the stakeholders of your target account.
In an interview with Media 7, Stuart Sumner, Editorial Director at Incisive Media, talked about the importance of content in marketing strategy.
“The best way to win the content war is to have better, more valuable, and more timely content than your competitors. You need to offer audiences a regular supply of high-quality, in-depth content, which they can’t get elsewhere.”
The need for effective content is all-encompassing across industries, demographics, and niche domains. It helps businesses seek solutions to their critical business challenges. Reading through the opinions of other thought leaders from the industry influences their purchase decisions. So, good quality, reliable content can convince a business that you are the ideal choice for a B2B association.
How Should ABM Content Be Organized?
Creating effective content is the need of the hour, but it can be challenging if done without a direction or goal in mind.
Your ABM content should build brand awareness, and engage the readers while also presenting value to them. It should also be personalized enough to convey your involvement and dedication to your target account. To organize ABM content effectively, follow these steps:
Conduct Stringent Research
Stringently researching your target audience can help to create a content framework that can capture the solutions to their problems, their needs, and their interests. When you investigate the target accounts in-depth, you will know what aspects you can leverage to capture their attention and interest. Then you can organize the content to engage them.
Another interesting approach is to directly ask your audience about the kind of content they enjoy and their preferred formats. These insights can help you personalize the content better because 80% of consumers prefer shopping with brands that provide a personalized experience. You might also be able to leverage content for more than one account.
Maintain a Content Inventory
The research-based content that was created before you developed your ABM strategy can be repurposed to target the accounts in your focus. Creating a content library and mapping the intent of your content can help you with repurposing the correct content. The more detailed your content library, the easier it gets to reuse it. Consider organizing your content library with dates, extra information, highlights, and formats so you can start using the content without much ado.
The content you develop should complement your ABM strategy. As a part of your ABM strategy, it should add value to your marketing effort.
Create a Content Matrix
Create a content matrix that lists out the target accounts in your focus. It is a tool to organize your data to meet your marketing objectives. Based on your objectives, you can carry out content mapping to influence purchase decisions for these accounts. This can help you decide on the purpose of your content strategy. Do you want to create awareness or incite action from your readers? By figuring out what you want, you can use your content matrix to understand the scope to personalize the content in line with your ABM goals.
Analyze Your Performance
Experiment with different formats, visuals, and messages while creating your content. Measure the success of your content strategy like you measure the success of your ABM strategy using KPIs. Gauge how your audience reacts to different formats and visuals to know what to focus more on. Revise, retest, repurpose the content till you get the best output. It all boils down to how well you organize your ABM content.
ABM Content Best Practices
Best practices should be followed when creating content to achieve sales and marketing alignment, drive ROI, and target key accounts. Periodically engaging in website content mapping and content research to see how your content is doing is vital. Here are the ABM content best practices you should follow to organize ABM content:
1. Personalize the content to suit your target account’s needs.
2. Conduct regular SEO and content audits to find any flaws or unresponsive content.
3. Optimize your content to meet search engine optimization needs.
4. Repurpose your content regularly to make the most of it.
5. Support your content with good design.
6. Focus on creating interactive ABM content.
7. Your content should build trust in the minds of your target accounts.
How Coca-Cola’s Fanbase on Facebook Increased by 39% Because of Organized Content
Coca-Cola’s famous ‘Share a Coke’ campaign targeted Australian millennials to improve their sales numbers in the summer of 2011. Under this campaign, Coca-Cola offered name-branded coke bottles to the customers. Through stringent research, understanding their audiences’ preferred formats (TV commercials, newspapers, bus ads, and social media), and implementing strong CTAs in their ads, Coca-Cola gained a 39% increase in its Facebook fanbase.
Key Takeaway
The way you formulate and organize ABM content plays a key role in driving results from your ABM strategy. It is crucial that you dedicate time and resources to creating, personalizing, organizing, presenting, and analyzing the content you offer to your target accounts. You can drive a higher ROI from your ABM and content strategy only when your approach to content is as focused as your ABM strategy.
FAQ
What is a content matrix?
A content matrix is a tool that a marketer can use to plan and offer the right content in the right format and on the right platform to the target audience.
How can you use old content in your ABM strategy?
You can use your old content by repurposing it to better target your key accounts.
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Buyer Intent Data
Article | March 3, 2022
Account-based marketing strategies prioritize intent data to maximize the effectiveness of their sales and marketing workflows. With the help of intent data, businesses can tailor their interactions with target accounts based on their needs and build valuable relationships with them.
In an interview with Media 7, Gil Allouche, the Founder and CEO of Metadata.io, talked about the use of intent data for lead generation.
“Without the right tools, companies don’t realize what campaigns have zero traction and what campaigns are attracting the most potential buyers, therefore, money is wasted on leads that won’t lead to revenue.”
Intent data aids in the prioritization of a list of target accounts to be pursued for conversion. Additionally, some businesses create specialized groups and targeted lists to hyper-personalize their content offerings and influence purchase decisions.
Importance of Buyer Intent Data
To make the most of intent data, companies engage B2B buyer intent data tools provided by exclusive intent data providers or account-based marketing software providers. They use these tools for effective lead generation.
According to Insights on Professionals, almost 40% of businesses spend more than half of their marketing budget on intent data, and 70% plan to increase spending on intent data.
Intent data plays a big role in enhancing an ABM strategy. Below are some ways:
It helps with target account selection
With the help of intent data, you can define your ICP, understand the ICP’s intent, and gather relevant data from multiple intent data tools or platforms and collate it to amplify your target list. As a bonus, you can also divide your target list based on their intent. Finally, you can target the accounts with the help of all the insights that you gained from the B2B intent data.
You can zero-in on the best messaging
High-quality B2B buyer intent data includes insights like a prospect’s research history. You can uncover actionable prospect trends that you would have otherwise missed. Using this crucial information, you can optimize your messaging because it plays an important role in content marketing. Buyer intent data can enhance sales pitches by shedding light on the buyer’s interests and needs.
It improves your sales outreach
Prospects are now focused on doing their own research based on the suggestions their friends or acquaintances provide. With the help of intent signals that the buyer intent tools record, the movement of the prospect is revealed. Once your sales team knows the position of a prospect in the sales funnel, they can decide when to get in touch and work towards a conversion.
It helps you retain customers
If your customers are looking at your competitor’s products or services, intent data signals will alert you. This kind of information indicates that you need to evaluate your offerings. You can set up triggers to gather such instances and seek feedback from customers to understand their expectations. You can reach out to these customers and provide them with support and attention so you do not lose them.
You can amplify your content
Content personalization is a crucial component of an effective ABM strategy. Using first and third-party data, you can create impactful blog content, email marketing campaigns, and other relevant content pieces to appeal to your leads. Buyer intent data can help you target your ideal customer profile (ICP). Your marketing team can create content on topics your prospects are looking at and revamp old content to make it more effective.
Why Are B2B Marketers Intent on Using Buyer Intent Data?
ABM marketing is B2B marketing on steroids. For B2B marketers who want to run intent-based marketing campaigns, buyer intent data has become a go-to tool because it helps them understand their target accounts better. Their approach is focused, tailored, and relevant. Such an approach leads to more conversions, shorter sales cycles, and clearer ROI.
Let us look at why B2B marketers are making it a point to use account-based marketing software with buyer intent data tools.
Increases brand exposure through customized websites, landing pages, and social media pages to cater to a specific audience
Aligns sales and marketing teams by bridging the communication gap between them and establishing shared business goals
Facilitates hyper-targeted advertising by providing information on search intent, online behaviour, main interests through keyword searches, and propensity to make purchase
Accurately predicts buyer behavior with the help of comprehensive datasets to forecast the buying patterns of prospects
Enhances customer experience by providing insights into the prospects’ needs and expectations so the curated content resonates with them
3 Best Buyer Intent Data Tools You Should Know About
Here is a list of the three best buyer intent data tools that can help you improve your account-based marketing strategy:
Demandbase
Demandbase’s ABX Cloud uses account intelligence to help its customers orchestrate sales and marketing moves. With the help of reliable and high-quality insights, you can create relevant content for every stage of the B2B buyer’s journey. ABX Cloud has an engagement platform that shows all of the information your marketing and sales teams have gathered in one place. This way, your teams can find opportunities faster, engage with them smartly, and close deals quickly, which will help your business grow.
ABX Cloud also uses predictive analysis so your sales team knows when to approach a lead. It conveniently aligns the efforts of both your sales and marketing teams to create an actionable, measurable, and focused ABM approach. It uses artificial intelligence (AI) for account selection. As a result, your target list is based on intent signals, CRM data, and others, which will help you know your target accounts well enough to create effective messaging. ABX’s account-based analytics measure engagement across each account and track progress throughout pre-defined, unique account journeys. This is how Demandbase uses intent data for lead generation.
Demandbase was named a leader in the first-ever 2022 Magic Quadrant for Account-based Marketing Platforms. It is the only company to get the best scores for all three use cases in the accompanying 2022 Gartner Critical Capabilities for Account-based Marketing Platforms report.
Demandbase Success Story: SilkRoad Technology, Inc. is a human resource capital management software company. It used Demandbase's ABM platform, which was equipped with intent data, and saw activity and engagement from their top accounts go from 20%–30% to 80%+ in just six months.
Bombora
Bombora proudly markets itself as a market leader in B2B intent data. It is one of the most popular intent-based marketing facilitators. It has the most comprehensive and privacy-compliant data cooperative on the web. In short, it provides clean, risk-free intent data. It collects data consensually from its proprietary data source that comprises of 4000+ top B2B sites on the internet. It provides the most accurate data on a buyer’s digital journey so you can understand their intent. It has named its intent data solution ‘Company Surge.’
Bombora’s data can be integrated with all major platforms across the ad, sales, and martech ecosystems. This added convenience means you do not have to onboard a new system to access Bombora’s data. You can set it up in your current workflow.
Privacy compliance and ethically sourced intent data make Bombora a great choice amongst the tools. It gathers data from websites that are exclusive to Bombora. It has implemented industry-standard consent mechanisms so that all the data is compliant.
Company Surge uses BERT-based machine learning to understand the intent behind the words on a webpage and gives you an accurate picture of your buyer’s interest, pain points, requirements, and intent. It also helps with resolving pre-purchase signals of buyers to 2.8 million businesses by using its patented method that fuses behavioral and IP2C (Internet Protocol to Company) data. This data is then amplified by firmographic and demographic data.
Bombora detects how many users from a specific organization are researching particular topics, how frequently they visit certain webpages, and how deep their research goes as compared to their usual web activity. Based on this information, it can tell when an organization wants to make a purchase.
Bombora Success Story: Hornbill, a global leader of cloud-based workflow application software for IT, HR, security, and customer service teams, integrated Bombora with its HubSpot database. It got net-new in-market accounts every week, which Hornbill prioritized for sales and marketing. In six months, Hornbill found 900+ new accounts that were already in the market, which led to new active sales opportunities.
ZoomInfo
ZoomInfo Intent helps identify and engage buyers in real-time when they research solutions that your company offers. You can discover ready-to-buy prospects, connect with ideal buyers, and integrate the data with the tools that are already a part of your platform. It is simple to map an ideal customer profile using the buying signals collected by ZoomInfo's database.
You can uncover sales-ready leads that are looking at the products or solutions that your company offers. The intent engine triggers signals that are tracked by a network of 300,000 publisher domains. One trillion new keyword-to-device pairs are added to ZoomInfo every month from more than 90% of all the devices in the United States, which is a lot of devices.
ZoomInfo can help you identify and understand entire buying teams based on what they research. You can reach decision makers over the phone, through digital marketing channels, and by email to start a meaningful conversation. You can create automated workflows to close more deals by incorporating contact and intent data into your CRM, marketing, and sales software.
ZoomInfo Success Story: Speakap, an internal communications app, used ZoomInfo Intent and DiscoverOrg’s combined platform. Their bounce rates fell below 1%, their engagement rate increased by 25%, and their pipeline growth increased by more than 50%.
Summing It Up
Buyer intent data tools can enhance the way you do business, how efficiently your sales and marketing teams function, and how effectively you can run your ABM marketing campaigns. Choose your buyer intent data tools from trusted intent data providers based on their offerings, their privacy compliance, integration capabilities, transparent metrics, and overall functionality so that you can make the most of your account-based marketing strategy. This way, you can make the most of your marketing efforts.
FAQ
How can you get buyer intent data?
Buyer intent data is collected by buyer intent data tools, which may be a part of your ABM platform or which you can integrate with your platform. They collect the data from website visits, CRM, social media data, content consumption and off-site activity.
What are the benefits of buyer intent data tools?
Buyer intent data tools provide insights on a customer’s intent to purchase. They do this by mapping the customer journey, performing predictive analysis, behavioral analysis, and tracking competitor data.
How can you use buyer intent data to scale your business?
By using buyer intent data, you can personalize your website, prioritize your inbound leads, nurture your leads, personalize your emails and identify potential customers who haven’t engaged with you yet. So, you can convert the leads into customers by offering them just what they want.
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