ABM Tactics to Optimize Your Marketing Strategy

Apurva Pathak | February 10, 2022 | 209 views

Optimize Your Marketing Strategy

Introduction: Account-based Marketing and ABM Tactics

B2B account-based marketing is a strategic approach that focuses on targeted campaigns for high-value accounts. An account-based marketing strategy involves identifying target accounts, reaching out to them using hyper-personalized content, and engaging them in the right way and at the right time, irrespective of their position in the sales funnel. Closing the deal through an alignment between sales and marketing is the ultimate goal of an effective account-based marketing campaign. By using certain ABM tactics, you can enhance your campaign. Let us first understand what account-based marketing is, what challenges it can help you scale, and how it can help you get a higher ROI compared to any other marketing strategy that exists today.

Why Should You Implement Account-based Marketing?

According to ITSMA, 87 percent of marketers say that ABM marketing outperforms other marketing investments. B2B account-based marketing gets better results year-over-year after its implementation. With changing times, B2B customer expectations have changed. A more humane marketing strategy, customized content, the right channels, and a smooth customer experience are some of them. Not only does ABM targeting offer solutions to customers’ specific challenges, but it also converts leads with buyer intent into customers. Here are some of the challenges that an effective account-based marketing strategy will help you overcome:

Aligning Your Sales and Marketing Teams

The account-based marketing process involves streamlining the goals, objectives, and metrics of your sales and marketing teams. This eliminates the possibility of poor communication. Instead, there is a group effort to go after the right people to get a better return on investment.

These teams centrally view the targeted accounts through your CRM. This breaks the silos and boosts the impact of your ABM tactics. It allows unobstructed data sharing between marketing and sales. The account-based marketing process solely functions using centralized data and empowers both teams to make the most of the intent data and predict when and how to engage with the stakeholders of the target accounts.

Effective Content Personalization

As a central metric, customer experience is of paramount importance to creating lasting associations with target accounts. Most customers know what they want and need, are aware of the market conditions, and seek solutions that work best for them. They want these solutions to be offered to them on a platter through predictive customer experience. ABM scores a homerun in this aspect. It connects customers with content personalization characterized by distinct messaging speaking about challenges and solutions. Content is important to the success of an account-based marketing campaign right from the start.

Achieving Complete Data Utilization

B2B account-based marketing is a data-driven marketing technology that drives success for your business. Data is used to predict the needs of target accounts, understand their pain points, and preferred channels of communication. Clean intent data helps in increasing brand awareness among target accounts, streamlines the buying cycle, and assists marketing in creating content and messaging that best represents your brand and sharing it with sales teams so that they can use it to convert leads. Feedback data can also help marketing to access the success of the account-based marketing campaign and improve it to get better results in the future.

Maintaining Long-term Relationships with Customers

No matter the kind of B2B marketing strategy (ABM Lite, Strategic ABM, or Programmatic ABM) you choose to apply, its personalized approach boosts confidence and trust in buyers because they experience a stellar customer experience. Through customized content and focused service offerings, lasting long-term relationships with target accounts can become a reality. It also creates new opportunities for businesses.

Marketing Budgeting

An account-based marketing program enhances marketing budgets by improving customer retention and makes it easier to track ROI. It also improves your brand awareness, engagement, and lead quality metrics, so you can allocate your resources better.

Now that the benefits of account-based marketing are evident, let us now look at ABM tactics to further enhance your B2B account-based marketing strategy.

ABM Tactics to Optimize Your Marketing Strategy

Before you start using any tips and tricks to optimize your account-based marketing program, you should set your expectations and finalize the KPIs you intend to use to measure the success of your B2B ABM marketing tactics.

Let us explore some ABM tactics that can optimize your account-based marketing program:

Optimize Your ABM Funnel

Optimizing your ABM funnel may be one of the most effective account-based marketing tactics that can help you achieve growth.

Target Accounts

Optimize your target accounts using the following ways:
  • Content Auditing
Audit your content and verify if it caters effectively to your target accounts’ personas and the industry they belong to. Stringently review every content piece you have to ensure it is hyper-personalized and addresses the target accounts’ needs and pain points. Sometimes, your content may help you tighten your target account list.

  • Use Intent Data Wisely
ABM targeting should be dynamic. Update your target account list based on the intent data you receive from CRM and other platforms. You must know what your target accounts are searching for. Is it something about your business, your product, or the solutions you offer? You should always use this data to enhance your list.

  • Approach Different Segments
Simultaneously run multiple account-based marketing campaigns with different levels of personalization and investment. Choose from ABM Lite (one-to-few accounts), Programmatic ABM (one-to-many accounts), or Strategic ABM (one-to-one) based on your ABM targeting goals.

Engaged Accounts

Optimizing engaged accounts can be difficult because no two engaged accounts can be in the same stage of the sales funnel. Checking on how your ads are performing through click rates, organic visits on your website, email click through rates, or any other digital interaction with your brand can be a good start. Your ads should be informative yet beautiful. Improve on your copy and tighten your target account list so you reach out only to the accounts that are engaging with your content. Go all out through social media, emails, and all other channels available on the internet to reach out to engaged accounts. These account-based marketing tactics ensure that you take advantage of target account engagement enthusiastically through all channels.

New Opportunities

Help your sales team to enhance the rate of new opportunities through lead generation strategies created by ad retargeting so they can tap into the accounts that have interacted with your ads previously with renewed vigour. Creating an account engagement model to define an ‘engaged account’ in collaboration with your sales team can smoothen out the process of controlling the number of accounts it has to work on.

Outreach

Focus on creating or warming up existing relationships with the employees of your target account stakeholders. Use direct mail or personal meetings to get in touch with your target accounts. This opens the doors to new pipeline opportunities. One-to-one C-level campaigns, phone calls, and demos can be used to reach more people, warm up leads, and create brand awareness.

Improve Sales Velocity

Sales velocity is the average time taken from when an opportunity is created to when it is converted into a customer. Treat every opportunity that comes your way with the same dedication that you show to your target accounts. This approach is applicable to all the lead generation strategies you execute. Opportunities may make their way through your ABM platform or through inbound channels. Once they make their way through the funnel, make it a point to shift from awareness to ROI campaigns by exhibiting customer success stories and testimonials. These efforts can lead to a shortened sales cycle.

Harness Social Media

For the success of your B2B marketing strategy, using social media can be an effective way to capture important target accounts’ behavioral data. Follow their company accounts, stakeholder accounts, and employee accounts to remain updated. Understanding stakeholders’ and employees’ social media behaviour, likes, and engagement can help you narrow down your target account list. Strategically calling out the target accounts on social media through mentions can work in your favour.

Use Paid Advertising & Content Marketing

LinkedIn targeting, paid Google ads, industry-specific blogging along with problem and solution-oriented content can create target account engagement. Consider using account-based marketing services to market your content better and more accurately.

Marketing Automation

Artificial intelligence (AI) based marketing can optimize your account-based program by providing you with predictive insights and enhancing your communication efforts. Email campaigns can be executed using marketing automation to offer measurable account engagement. AI and big data rely on CRM data to gather user information from different platforms. This information can help you personalize your content better. Account-based marketing services offer these options to execute targeted marketing campaigns at scale.

According to a MarketingProfs survey, companies that used this ABM tactic saw 59 percent increase in closing rates.

Implement Influencer Marketing

Harness the influence of industry experts, thought leaders, and recognized contributors that your target accounts consider authentic. It can improve your conversion rate. By humanizing the buyer experience through an influencer, you can win over the trust of your accounts, encourage brand advocacy, attract new audiences, and increase the authority of the content you share. This tactic adds value to your B2B marketing strategy.

Test, Measure, Improve

Periodically testing your ad copy, content, design, and channel elements to see what works and what doesn’t is crucial to improving B2B account-based marketing. Tracking important KPIs that measure the success of your strategy can help you make it more effective. Avoid being constrained and try new things boldly. If something doesn’t work, find other ways to achieve your goals instead of scrapping the strategy. Account-based marketing tactics will only work if you analyze how they affect your strategy and accordingly keep improving its execution.

In an interview with Media 7, Daniel Englebretson, the founder of Khronos, talked about how to improve an account-based marketing strategy.

“The best programs, and the best marketers, have built their success on the back of rapid iteration and a long history of testing, learning, and continuously improving.”

Northrop Grumman Won a $2 Billion Contract by Leveraging Account-based Marketing

Northrop Grumman, an aerospace and defense company headquartered in Virginia, clinched a ten-year, $2 billion contract with VITA. Their B2B ABM marketing tactics included using marketing and business development teams that worked closely to understand VITA’s issues, needs, and priorities. They used all this information to create a focused branding campaign to target the key decision makers at VITA. They ensured that every interaction they had with VITA reinforced their IT expertise.

The Takeaway

These ABM tactics are just the tip of the iceberg when it comes to optimizing your account-based marketing program. Confidence, attentiveness, and patience are key to achieving expected conversions from an ABM strategy.

FAQ

What are the types of ABM marketing?

Programmatic ABM (one-to-many approach), ABM Lite (one-to-few approach) and Strategic ABM (one-to-one approach) are the three types of ABM marketing.

Why is account-based marketing more effective than traditional B2B marketing?

Account-based marketing targets accounts with buyer intent. It increases the conversion rate and customer experience through content personalization and a close understanding of key accounts’ needs and challenges. This focused approach leads to a higher ROI.

What are the benefits of using account-based marketing software?

An account-based marketing software powered by AI can help you reach, engage, and convert target accounts and provide you with actionable data through your websites, CRM, and marketing automation platforms. It helps you grow your business quickly and efficiently.

Spotlight

Now Media Group

Now Media Group is a leader in web marketing strategies. Our designers, writers and producers work together to construct creative, customized marketing campaigns that help our clients establish a strong Internet presence. By developing a suite of cutting-edge products and services for effective Internet marketing, we have given our clients a comprehensive range of options for attracting consumer traffic and increasing their revenue.

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Anteriad and TransUnion Collaborate to Bring Best-in-Class Audience Solutions to B2B Marketers

Anteriad, TransUnion | September 26, 2022

Anteriad today announced a new collaboration with TransUnion. Through the collaboration, Anteriad’s audience data will be available through the TruAudience® Data Marketplace, enabling B2B advertisers to reach more in-market prospects with more relevant marketing across growth channels including connected TV, streaming audio and in-game advertising. Powered by a three-dimensional view of people, households and devices, TruAudience solutions provide scalable identity to enable audience targeting and consumer engagement across offline, digital and streaming environments. The TruAudience Data Marketplace is a leading destination for buyers and sellers of third-party audiences to activate targeting across streaming media advertising channels. Anteriad partners with the world’s largest B2B marketers across a variety of verticals including technology, fintech, healthtech, IT, logistics and martech. Anteriad targeting products are highly customized across Account Based Marketing (ABM), B2B intent, and key technographic and firmographic traits, and are built for precision at scale by keying off company location rather than domain. The TruAudience Data Marketplace is seamlessly integrated into this unique approach, extending the B2B reach into connected homes and to consumers across myriad devices. “B2B media buyers and sellers want the ability to transact on Connected TV and streaming audio with precision targeting at scale,” said Michelle Swanston, VP of Media and Entertainment and Head of Data Marketplace at TransUnion. “By providing access to Anteriad data in the TruAudience Data Marketplace, B2B marketers and publishers can provide the right messages to the right audiences at the right time.” “CTV and streaming audio are valuable advertising channels for B2B marketers looking to differentiate from their competition. With the TransUnion partnership, they can access Anteriad’s highly relevant data to accurately reach their audiences in a new context that can move more leads down the funnel,” said Todd Love, Chief Commercial Officer at Anteriad. “CTV and streaming audio are valuable advertising channels for B2B marketers looking to differentiate from their competition. With the TransUnion partnership, they can access Anteriad’s highly relevant data to accurately reach their audiences in a new context that can move more leads down the funnel,” said Todd Love, Chief Commercial Officer at Anteriad. About Anteriad For over 20 years, Anteriad has put B2B marketers in front of their next customer and ahead of their competition. With more than 500 billion buyer-related signals tracked every month on our award-winning Anteriad Marketing Cloud platform, customers like IBM, Microsoft, Forbes, SHRM, and Lenovo benefit from our high-fidelity B2B buyer data, full and self-service multichannel execution, analytics, and expert advisory to generate impactful ROI multiples. Start creating your future today – get to know us at  https://www.anteriad.com About TransUnion TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people. http://www.transunion.com/business About TruAudience by TransUnion Powered by a three-dimensional view of people, households and devices, TruAudience® solutions provides precise, scalable identity to enable audience targeting and consumer engagement across offline, digital and streaming environments. To learn more, visit http://www.truaudience.com

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ACCOUNT BASED DATA

Emplifi Summit Brings CX Leaders from the NFL, Virgin Media, and TikTok to the Virtual Stage

Emplifi | September 29, 2022

Emplifi, the leading customer experience platform, today announced the speaker lineup for this year’s Emplifi Summit virtual event, which is taking place on October 5, 2022, with online sessions starting at 9:00 a.m. EST. Speakers include a wide array of marketing experts and CX thought leaders from the world’s most recognizable brands, including the NFL, Virgin Media, and TikTok. Emplifi CEO Mark Zablan will kick off the event with an opening keynote on how the customer journey of the future is taking shape now – and what brands can do to prepare. "Today’s consumers are begging for more authentic relationships with brands. They want personal and effortless customer experiences." said Zarnaz Arlia, Emplifi CMO. "Today’s consumers are begging for more authentic relationships with brands. They want personal and effortless customer experiences. The good news for marketers is that we have the technology and resources to deliver remarkable experiences. The challenge is using the technology to our advantage without allowing it to hamper the customer-brand relationship," said Zarnaz Arlia, Emplifi CMO. "We’ve designed this year’s summit to address this very challenge and have recruited some of the best minds in the business to share how they are building unforgettable customer experiences across their marketing channels." Emplifi Summit 2022 speakers include: Timothy Armoo, Founder of the marketing agency Fanbytes: Timothy’s session will cover the new world of social media, looking at all the ways GenZ interacts online and offering insights on how to build successful marketing strategies for emerging channels. Rachael Courtney, Senior Social Marketing Lead for Virgin Media: Rachael will join Emplifi CXO Shellie Vornhagen in a conversation covering Virgin Media’s CX efforts and how the brand is maximizing the value of its customer interactions. Britt Deise, Manager of Club Social Marketing for the NFL: Britt will share how the NFL drives social growth and engagement across all 32 clubs Jyri Kidwell, Head of Creative and Creator Partnerships at TikTok: Will discuss how to get started on TikTok, outlining best practices and tips for content creators who are looking to unleash the power of video. Katy Leeson, CEO of Relentless Media: Katy will join Emplifi CMO Zarnaz Arlia for a heartfelt conversation on the realities of burnout, imposter syndrome, and how company actions and culture inform the brand purpose… and brand perceptions. Fred Reichheld, Bain Fellow and bestselling author: Credited as a customer loyalty guru, Fred will share insights from his most recent business book “Winning on Purpose,” offering a deep-dive into the power of customer love and why leaders must avoid mistaking profits for purpose as their companies grow. Emplifi Summit is a virtual event tailored for brand marketers looking to create unforgettable customer experiences. To find out more about the Emplifi Summit and register to attend, visit the event website: Emplifi Summit 2022. About Emplifi Emplifi is the leading unified CX platform that brings marketing, commerce, and care together to help businesses close the customer experience gap. More than 7,800 brands, including Delta Air Lines, Ford Motor Company, and McDonald's, rely on Emplifi to provide their customers with outstanding experiences at every touchpoint. For more information, visit www.emplifi.io.

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ACCOUNT BASED DATA

Sisense Inc. Recognized as One to Watch in Snowflake’s Modern Marketing Data Stack Report

Sisense | September 29, 2022

Sisense Inc. today announced that it has been recognized as a One to Watch in the inaugural Modern Marketing Data Stack Report: Your Technology Guide to Unifying, Analyzing, and Activating the Data that Powers Amazing Customer Experiences executed and launched by Snowflake, the Data Cloud company. Snowflake’s agnostic, data-backed report identifies the best of breed solutions used by Snowflake customers to show how marketers can leverage the Snowflake Data Cloud with accompanying partner solutions to best identify, serve, and convert valuable prospects into loyal customers. By analyzing usage patterns from a pool of nearly 6,000 customers, Snowflake identified six technology categories that organizations consider when building their marketing data stacks. These categories include: Analytics Integration & Modeling Identity & Enrichment Activation & Measurement Business Intelligence Data Science & Machine Learning The report explores each of these categories that comprise the Modern Marketing Data Stack, highlighting technology partners and their solutions as “leaders” or “ones to watch” within each category. The report also details how current Snowflake customers leverage a number of these partner technologies to enable data-driven marketing strategies and informed business decisions. Snowflake’s report provides a concrete overview of the partner solution providers and data providers marketers choose to create their data stacks. “Marketing professionals continue to expand their investment in analytics to improve their organization’s digital marketing activities. Snowflake’s goal is to empower them in their journey to data-driven marketing,” said Denise Persson, Chief Marketing Officer at Snowflake. “Marketing professionals continue to expand their investment in analytics to improve their organization’s digital marketing activities. Snowflake’s goal is to empower them in their journey to data-driven marketing,” said Denise Persson, Chief Marketing Officer at Snowflake. “Sisense’s strong performance and innovative approach within Snowflake qualified them as one to watch in the BI and Analytics categories due to their demonstrated customer success. We look forward to observing their continued momentum in empowering our joint customers.” Sisense Inc. was identified in Snowflake’s report as a ‘one to watch’ in Analytics and Business Intelligence “Being recognized as a company to watch in Snowflake’s inaugural Modern Marketing Data Stack report is a testament to the dedication Sisense demonstrates for our joint customers,” Scott Castle, Sisense Chief Strategy Officer said. “We look forward to continuing to partner with Snowflake to create innovative approaches that empower our customers to adopt a best-of-breed marketing data stack to advance their business and serve their customers.” The smallest insights can drive large-scale business decisions. Sisense’s goal is to empower business leaders with a simple, streamlined process of getting the answers they need to get business done. Sisense believes that in order to make better-informed business decisions, we need to remove the barriers between questions and answers where end users work. Because once there is a clear path to clear answers, business leaders can better understand their world and gain the necessary knowledge to take action in it. Through the deep integration of Sisense’s analytical engine and live data models with the elasticity and power of Snowflake, Sisense Fusion delivers insights embedded into products, business workflows and productivity tools knowledge workers use every day. We are not delivering solutions for BI, we are helping people find answers. By streamlining the process of accessing insights, business leaders can gain the necessary knowledge to take critical action in a matter of minutes. This is how business decisions get made–confidently. Click here to read The Modern Marketing Data Stack: Your Technology Guide to Unifying, Analyzing, and Activating the Data that Powers Amazing Customer Experiences. About Sisense Sisense goes beyond traditional business intelligence by providing organizations with the ability to infuse analytics everywhere, embedded in both customer and employee applications and workflows. Sisense customers are breaking through the barriers of analytics adoption by going beyond the dashboard with Sisense Fusion – the highly customizable, AI-driven analytics cloud platform, that infuses intelligence at the right place and the right time, every time. More than 2,000 global companies rely on Sisense to innovate, disrupt markets and drive meaningful change in the world. Ranked as the No. 1 Business Intelligence company in terms of customer success, Sisense has also been named one of the Forbes’ Cloud 100, The World’s Best Cloud Companies, six years in a row. Visit us at www.sisense.com and connect with us on LinkedIn, Twitter, and Facebook.

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