Digital product design is the core of Digital Transformation - Miracle Digital Hong Kong

January 21, 2020

The entire market of different industries is affected by digital technology. Good Digital products design can completely revolutionize an industry or optimizing an existing business process or service. Your digital product is the portal that your customers will directly engage with you. So an effective digital product design and delivery process is a critical capability for businesses wanting to remain competitive in the digital era.

Building a digital product is hard work. From web to mobile apps, digital products require effort and budgets to design, develop and launch. And like a website we know just building a mobile app isn’t enough to make it successful.
Smart and effective product marketing is necessary.

digital product dev process Miracle Digital - Digital product design is the core of Digital Transformation

Step 1 –  Research & UX Testing
The User Experience team will understand the problem that is going to be solved by market and target user research. This part of the project involves meetings with the client or product owners, researching the competitive landscape, performing business analysis and analyzing any data that can be provided by previous iterations analytics.

When it comes down to a digital product, like a website, it is also important to understand the people using the product, why they are using it and the type of technology they are comfortable with, as this will help the User Experience team define the best answer to the problem’s question.

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CORE ABM

How Sales and Marketing Can Work Together to Form an Effective B2B Sales Funnel.

Article | March 3, 2022

In any company, there is a sales function and a marketing function. They are supposed to work together to help the organization secure business, earn revenue, and facilitate growth. Oftentimes, because of the nature of their business, sales and marketing work at cross purposes and they lose focus on their ultimate objective of identifying, creating, and retaining customers. In this article, we will discuss how sales and marketing can work together to form an effective B2B sales funnel. But first, let’s explore the roles of sales and marketing within an organization. Sales are the function of driving revenue with salespeople who follow a defined sales process. A typical sales process involves a research phase to ensure that the intended customer is a good fit to the company’s Ideal Customer Profile, a discovery phase where the salesperson gets to know the customer, understand their needs, and see where their solution can help solve the customer’s problem, a demonstration phase where the seller lets the buyer envision how their solution for a product or service can satisfy the buyer’s need. A proposal phase is proactive and where the seller provides the customer with an outline of the work they will undertake and at what price. Sometimes a seller will instead be responding to a buyer’s request for a proposal (RFP). Up until this point in the sales process, prospective customers are referred to as “suspects,” meaning that they may be a good fit, but they have not expressed any interest in the company’s solutions and the company has not proposed any ways in which it could be of service. However, once a salesperson provides the prospective customer with a proposal, that prospective customer becomes known as a “prospect.” In sales, the measurement of potential revenue and its progress towards realization is called a sales “funnel.” In a sales funnel, the probability of the salesperson closing the sale is now weighted with percentages demonstrating the likelihood of success. In the sales process, opportunities are weighted based on their probability of closing. This is called opportunity management and it looks something like this: 0% of the prospect is identified by researching the intended sales target company. 10% of the prospect is prequalified as a potential good fit in alignment with the company’s Ideal Customer Profile (I.D.C.). 25% of the prospect is qualified via a discovery call, and the opportunity is loaded into the sales funnel. 40% is when the buyer agrees to a demonstration, shows genuine buying interest, and is open to receiving a proposal. 50% is the assessment phase where the seller determines if the buyer has Budget, Authority, Need, and the Timeframe for implementation, (B.A.N.T.). Another component of the sale to be addressed at this phase is “why,” as in, “Why is the buyer making this purchase decision, why is my company being considered, and why is this timeframe for implementation important?” 60% is when a proposal is submitted to the buyer for consideration. (Pro tip: A good salesperson will have the boilerplate components of the contract pre-vetted by legal and IT when the proposal is initially submitted to the buyer so that the contract does not get held up at the bottom of the funnel by any issues not within the buyer’s control when it is ready to close). 75% is the negotiation phase where the buyer/decision-maker(s) asks clarifying questions that show an intent to purchase or express some objections that the seller will need to overcome to move the sale forward. 90% is when both parties agree to all the conditions of the purchase and the final contract is submitted for signature. 100% is when the sale is closed and the revenue can be recognized. If the funnel can be trusted, and oftentimes that’s a big “if” because salespeople are not always disciplined in opportunity management, then revenue recognized can be forecasted beginning at 75% of probability. At every phase of the sales funnel, sales are conducted by calling, emailing, texting, or other outreach to prospective and existing customers to guide them towards making a purchase. The process might be consultative, taking place over a long period and involving multiple decision-makers in which the salesperson learns about the customer and their pain points, and then helps them understand how their product or service offering can provide a solution. Sales could also be tactical and a very short process involving just a single conversation with a salesperson before an agreement is finalized. Although technology and social media have certainly influenced how sales are conducted, the essential steps of the sales process have pretty much remained the same. Whereas sales are hands-on, marketing is a much more comprehensive process that does not generally interact with an individual customer but is designed to increase awareness of a brand or product to target customers as a group. Unlike sales, the methods, tactics, and channels used by marketers have evolved tremendously over the last fifteen years. Marketing today is primarily digital and includes content marketing, social media marketing, email marketing, organic website traffic, search engine optimization, pay-per-click advertising, and the use of influencers and brand ambassadors. The objective of the marketing department is to generate leads for the sales department. These leads start as “marketing qualified leads” (MQLs) and although these prospective buyers are not yet ready to purchase, they have expressed interest in a company’s product. When properly nurtured by the marketing department, these prospects become “sales qualified leads” (SQL’s) and are handed off by the marketing team to the sales team when they are likely to make a purchase. This nurturing can occur via social media, email distribution, or other communication from the marketing team to keep the prospective client interested and engaged. It would seem so easy for marketing to cultivate leads and hand them off to the sales team. However, this is often not the case. Too frequently marketing and sales are simply misaligned. Just consider these statistics: According to Upland, 55% of marketers don’t know which collateral their sales colleagues are most likely to use. LinkedIn reports that only 46% of marketers describe sales and marketing as “highly aligned” at their company. The Precision Marketing Group states that 25% of businesses describe their sales and marketing as either “misaligned” or “rarely aligned”. This lack of synchronization between marketing and sales causes poor execution and lost opportunities. According to LinkedIn’s Art of Winning Report, an estimated $1 trillion a year is lost due to a lack of sales and marketing coordination in the US alone. An industry survey by InsideView found that the six biggest obstacles to sales and marketing working together were: Lack of accurate/shared data on target accounts and prospects (43%) Communication (43%) Use of different metrics (41%) Broken/flawed processes (37%) Lack of accountability on both sides (25%) Reporting challenges (21%) Simply put, marketing and sales need to collaborate more effectively to better manage today’s sales funnel. But how? According to digital marketing strategist, Sujan Patel, there are three levels of marketing alignment: The Emotional Level: Your Sales and Marketing teams should be working cohesively together and supporting each other. They should not be working at cross-purposes. The Process Level: There need to be clear, measurable, sustainable, and repeatable processes in place to ensure that everyone within both the marketing and sales teams is pulling in the same direction and working in the same way. The Feedback Loop Level: Marketing doesn’t always produce awesome leads. Sometimes they might suck. Nobody’s perfect. That’s why sales need to communicate back to marketing so there is a feedback loop between the two teams to either encourage good leads or stop wasting company resources on bad ones. An effective partnership between sales and marketing is the #1 success factor attributed to achieving revenue goals. (Source: Heinz Marketing - Performance Management Report) So, how can we get sales and marketing to work better together? It starts with having a project plan in place. The first step is for sales and marketing to agree on what the ideal customer profile (I.D.C.) of a target customer should be. They need to agree on the characteristics that define the type of company (not the individual buyer or end-user) that will find the most value in their product or service offering. If done correctly, prospects that are aligned to the company’s IDC are most likely to become long-term customers who will give significant value back to the business in the form of possible subscription fees, upsells, and referrals. An easy way to identify the IDC of a company is to look at a list of their current best-performing customers and determine what attributes they have in common. The next step is for sales to explain to marketing the steps of the sales funnel, how it works and what marketing resources are needed to migrate the prospective customer through it. Too often, marketing is concerned with branding and outreach, and they do not allocate sufficient resources to the sales team to give them the resources and collateral they need to expedite their sales. Once sales and marketing are aligned regarding who the IDC of a company is and what marketing resources should be allocated to support the sales team, an organization can take its game up a level and begin to pursue account-based marketing (A.B.M.) opportunities. Account-based marketing is when marketing and sales teams work together in a focused approach to target best-fit accounts and turn them into customers. When done correctly, marketing and sales teams meld their expertise to locate, engage with, and close deals with high-value accounts that offer a high ROI to their company. The primary components of account-based marketing include: Reaching the right accounts Engaging across marketing channels Determining effective metrics and measurements According to LinkedIn research, businesses with strong sales and marketing alignment are 67% more effective at closing deals, 58% more effective at retaining customers, and drive 208% more revenue as a result of their marketing efforts. So, whether an organization is pursuing a traditional marketing approach or a more targeted account-based marketing strategy, it is essential for marketing to work more closely with sales in vigorous and meaningful ways. Today’s buyer is more knowledgeable and has access to more information about a prospective seller, their competition, and the marketplace than ever before. As a result, sales leaders need to demonstrate subject matter expertise in their area of commerce and leverage the content, tools, and resources that the marketing department can provide them to enhance their sales efforts. Although good salespeople will find a way to close business, having the support of a well-synchronized marketing team behind them will help accelerate the sales process, increase revenue, boost profitability and facilitate greater customer satisfaction.

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CORE ABM

ABM – Another Bullshit in Marketing?

Article | February 24, 2022

Is ABM just Another Bullshit in Marketing* or a path to success? After some exciting years of establishing and experiencing ABM, I think, there is clearly a potential for both: a chance for a significant contribution to success, or just another bullshit. There are many paths in both directions (succeed or bullshit) - below are some thoughts and personal observations - and I leave the decision with you! ABM and the Relationship with Sales:There is no chance for ABM if you are not working in lockstep and partnership with sales. Anything else is just bullshit. The Right Balance to Scale ABM,1:1 ABM vs. ABM at Scale:Both approaches have their reasons and value. As ABM at scale is often discussed, the key question is: what makes the approach account based? Applying ABM methods in a scaled environment is an enormous chance to put more customers into the center, especially if 1: few is seen as a scaled 1:1 (and not as a small 1: many). Account insights are used for better planning, personalization, messaging, and content development – the right balance is the key. The chance of scaling ABM to death is relatively high - then just don't call it ABM. From Pipeline Only to Customer Loyalty:What is the expected outcome? This quarter’s pipeline? Or a long-term successful relationship with a loyal customer? How will you measure success in such a customer relationship? There are extensive lists of KPIs for ABM. Leads are normally not part of it - for a reason. My view is: Finally, ABM has to contribute to the business, especially in the long-term. It is relatively easy to realize short-term success, but will your accounts be loyal customers over the years? Will they grow over time or only for a quarter? Defining joint goals for sales and ABM and committing as peers to customer lifecycle-related goals, not just single deals, reduces the risk of delivering bullshit. Is Your Approach "Marketing for Accounts" or "Account Based"? There is value in both in marketing for accounts and in account-based marketing. If you label it “ABM,” make it account-based. Ideally, you look at your data and insights and decide: is that enough to make it an ABM approach? If so, great! If not, fix your data. My company invested an enormous effort in fixing the data and developing an innovative view of our accounts. Listen to Your Customers! That's something I do by myself, and I ask my team to do so, too. Have you ever asked your customer (humans, people, executives - not data) how your ABM was received? Do they value what you do for them, and what exactly makes the difference between all the many newsletters and emails they receive? We measure everything we do, but we do not really measure what we don't do. What do you think about it? *By the way, the "bullshit statement" was made by a sales leader in one of my first ABM presentations in front of his team. We have proven multiple times the opposite, but to be constantly successful, we have to challenge ourselves daily: Is that really ABM what I do? Can I prove it? What is the expected short-term and long-term outcome? What will my customer think about it? One has to reflect on these questions.

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BUYER INTENT DATA

How Can an Effective Intent Data Strategy Enhance ABM?

Article | February 23, 2022

Harnessing the power of intent data to create effective account-based marketing strategies can help sales and marketing teams effectively achieve their goals. According to HubSpot, Google processes approximately 63,000 search queries every second. Of these queries, a significant few may be associated with your business. These web searches count as behavior, and they make up intent data. Intent data is of two types: internal (gathered from websites, automation systems, and other software like CRM) and external buyer intent data (review sites, competitor’s websites, forums). Intent data is captured by buyer intent data tools. It provides insights into a customer’s behavior, interests, pain points, needs, and expectations. These insights can be leveraged to pinpoint users closest to making a purchase decision. You can then work to convert them into customers swiftly. The Power of Intent Data Intent data is the number one priority for account-based marketing strategies. Companies harness the power of intent data by integrating it into the workflows of their sales and marketing teams. With the help of intent data, they can tailor their interactions to the needs of their users and create valuable connections with them. Primarily, intent data helps prioritize a list of target accounts that should be pursued for conversion. Furthermore, some companies also create specialized groups and targeted lists to hyper-personalize their content offerings to influence purchase decisions. Once the sales and marketing teams are aware of the position of a user in the sales cycle, they can focus on pushing them forward in the buying process with the help of personalized content. Charles Crnoevich, Vice President of Partnerships & Business Development at Bombora defines intent data as: “Intent data helps B2B teams better their prospect and customer experience at all stages of the buyer journey. From top-funnel ad messaging that meets prospective buyers in their initial research phase, to bottom-funnel sales messaging that includes context around specific product needs, intent insights give every touchpoint the ability to be backed by data. It eliminates room for human guessing and the risk of being irrelevant to your audience.” Let us look at how intent data is transforming businesses and the importance of an intent data strategy to scale your business. Target Account Selection Relying only on basic firmographic data is a thing of the past when it comes to selecting a target account. Here are five steps that you can follow to create a target account selection based on the intent data you gather: Defining Your ICP Revenue should not be the only factor you consider while defining your ICP. Look at the cost to convert, lifetime value, and churn rate. Observe what your best customers have in common. Is it their company size, their domain, the challenges they face, or their growth rate? Once you know these details, consider finding a solution for their problems. You may have more than one ICP if you have multiple products, features, and services on offer. Understanding the Intent Based on the key signals like downloads, sign-ups, booked demos, or reading certain pages on your websites that buyer intent data tools record, you can understand the intent of the user. Once the intent is clear, you can gather your data with the help of buyer intent tools. Gathering Relevant Data Lead generation platforms like Leedfeeder, email marketing platforms like MailChimp, CRM platforms like HubSpot CRM, and marketing automation platforms like WebEngage are your sources of intent data. How you gather data depends on the platforms you are using. Most lead generation platforms will allow you to download the data in an Excel sheet or a CSV file. What is great about this kind of data is that you can always combine the spreadsheets from all these sources and clean up the inconsistencies. Segmenting the Target List Segmenting your target list is very important to understand which accounts are high intent. The other categories can be of medium or low intent. Filter out the low intent accounts first. These accounts aren’t quite ready to make any purchase decisions. Add them to your remarketing list or your account development team can nurture them. The medium and high-intent accounts can stay on your list so your sales and marketing can focus on them. Targeting Key Accounts Once your teams have the list of key accounts they need to target, they can create an effective strategy to approach these accounts and push them towards conversion. They can accelerate their conversion efforts with the help of email marketing, content marketing, advertising, and direct mail. Finding the right leads at the right time can help a great deal with targeting. With the help of B2B intent data, everything functions smoothly once you find the right key accounts. Message Selection The best part about B2B intent data is that it doesn’t miss any important information about the account, so your messaging strategy is based on facts and not speculation. Quality intent data will provide the prospect’s research history, going as far as including searched products and companies. The otherwise invisible, actionable prospect trends can thus come to light, and you can create messaging that can help you beat your competition. According to a Gartner research study, more than 70 percent of B2B marketers will utilize third-party intent data to target their prospects or initiate engagement with buyer groups in selected accounts by the end of 2022. Message optimization may not be at the top of the chart for the most impactful uses of intent data, but it does play an important role in helping content marketers be successful. Buyer intent data enables them to better align their sales pitches to accommodate the buyers’ interests and needs that they discover using the third-party site buyer signals. Decreasing Churn Rate By monitoring the intent data signals of clients who search your competitor’s website to find alternatives to the products or services you provide, you can know which clients need more attention and support. This information indicates that these clients do not find your product or services up to the mark or are not fulfilling their needs and expectations. You can set up triggers for such clients and ask for feedback from them to find out the shortcomings of your product or service. You can use the feedback as a guide for future product development and reduce your churn rate by retaining clients. Another interesting approach would be to provide your team access to reliable and clean intent data so they can make decisions to enhance the sales strategy. Image Source: Orbitmedia Sales Outreach According to Gartner research, prospects spend about 50% of their time trying to find information from third-party sources. Usually, the sales team has to wait for a buyer to either fill out a form or perform a trigger action to be classified as a prospect. However, with buyer intent signals, prospect movement is revealed. The prospect’s intent indicators help the sales team decide when to outreach. Enhancing Content Personalization Use third and first-party data to create informed blog content, email marketing campaigns, and other content marketing initiatives to appeal to your prospects. By leveraging the intent data at hand, you can offer what the clients want in an appealing way. You can target their entire buyer persona by creating a more effective content strategy. Your content marketing team can know the topics they need to cover in their marketing efforts. It can also improve the existing content to make it more impactful. Discovering New Leads Whenever a customer searches for products or services that you offer or topics relevant to them, third-party intent data aggregators can track them and notify you about this customer. If this customer hasn’t already interacted with your business, then these are new leads your teams can pursue with appropriate messaging and tailored content. Enabling ABM Strategy In ABM marketing, knowing which accounts to target is the most crucial step. With the help of data insights on specific accounts, you can build a focused ABM strategy. You can analyse their research data and interpret their buying intent, and based on that, you can add them to your target list. Measure and test the content they interact with and what makes them move further along the sales funnel. You can find the content that isn’t creating any impact and replace it. Adapting an ABM strategy in real time becomes easy, so you are more customer-centric than ever before. Improving Marketing Automation Intent data tells you exactly where your prospects are in the sales funnel. Use this information to trigger certain actions to nurture these prospects. For example, once you find that a certain prospect has stopped consuming the awareness-stage content on your website and starts devoting time to consideration or conversion-stage content, you can trigger a change in the kind of marketing content you send out. Targeting Keywords Effectively Search engine marketers find long-tail keywords important because they are descriptive, relevant, and do a great job of implying the buyer’s intent. However, it is challenging for advertisers to target long-tail keywords because they do not have enough search volume. This affects ad visibility as compared to when high volume keywords are used. To get the same results with the long tail keywords, companies need to optimize many long tail keywords. Automated bidding technologies can easily carry out this task. By using your third-party intent data, you can know the kind of long-tail keywords your audience is searching for. Use your website analytics to discover fresh information on keywords and then use it to target keywords or create relevant ads. You can also automate ad personalization with the help of intent data aggregators that identify qualified leads based on information like domain and device advertisement. You can then place the right ads on your audience’s devices. Now that we know how intent data helps with account-based marketing, intent based marketing, and other marketing endeavors, let us look at the key elements of an intent data strategy and how to make the most of it. 8 Key Elements of an Effective Intent Data Strategy We have already established how important intent data is in B2B marketing in improving targeting, lead generation, lead nurturing, and overall customer experience. When it comes to creating an effective intent data strategy, you should follow these guidelines: Align ABM Initiatives & Intent Data Strategy In an ABM strategy, you can deploy intent data for account prioritization in the following ways: Fuse intent data with your defined ICP Identify your target accounts and check which of these are showing buyer intent. Your sales team can have relevant information to talk to these accounts and convince them to make a purchase. Segment accounts showing intent but don’t align with your ICP You can increase your sales pipeline by segmenting the new accounts by showing buyer intent but not aligning them with your ICP. This is especially useful for companies with a smaller database. Define Your Goals and Strategies Break silos and work towards the same goals. Get a buy-in from the higher-ups in the company and let the teams know what to achieve with the intent data. Share the intent data strategy with every team member, align the goals and metrics, and train those who need to know more about intent data. Integrate the Data from Different Systems Increase the efficiency of your intent data strategy by integrating systems like CRM to improve the visibility and performance of the funnel. A step-by-step approach goes a long way when it comes to an intent data strategy. Start with a Small Pilot Trial and tweaking your intent data strategy can be a good idea. Create an intent data framework for a small set of accounts and share it with a limited group of sales team members at your company. Streamline your processes through this pilot test. Once you know the intricacies of what works and what doesn’t, you can launch intent data strategies with other sales teams. Collect Performance Metrics Ensure you collect your conversion rate before rolling out a pilot program for testing. This way, you can compare the before and after. Monitor the performance metrics throughout the program. Your marketing and sales teams can go over the metrics together to see what tweaks are needed to the intent data strategy before multiple teams adopt one. Gather Buyer Journey Intelligence Identify trends through specific search terms, topics, asset types, features or product interests so you can create topic clusters for specific content that can be distributed throughout the funnel. You can do this by gathering first-party data from your marketing automation software, CRM, and other customer-data platforms. You can also interview customers to get any other useful information to understand a buyer’s journey better. You can also engage intent data providers to find out more about historical buyer journey analysis. Monitor Important Topics Select the right topics to monitor. The intent data will only work if you know which specific topic or clusters of topics will determine the status of a prospect. Choose the topics that are critical for success. Remember, the higher the use cases in a fuller, the lower the number of topics you should monitor. As you move down the funnel, be more specific about the topics you want to monitor. Explore Potential Integrations By integrating your intent data with the right platform, you can amplify the results of your intent data strategy. Since intent data supports the complete customer lifecycle and increases the value of your other martech software or sales-tech investments, it is important to explore integrations that may enhance your sales and marketing strategy. When used wisely, intent data can transform your business, one department at a time. It can also ensure customers’ satisfaction and help you scale your business faster than you ever imagined. Ultima Generated ROI in Eight Weeks Through Cognism Ultima, a UK-based infotech company led an example by generating ROI in just eight weeks using intent data provided by Cognism. "Our sales cycle is typically 6-8 months long. At Cognism, we saw ROI in 8 weeks from intent data and direct dials. One deal pays for a year’s Cognism subscription." - George Mckenna, Head of Cloud Sales at Ultima. Conclusion Creating an effective intent data strategy can be a game-changing factor for your business. With its implementation, not only will you be able to connect with your customers on a deeper level, but you will also be able to get higher win rates than your competitors that practice manual prospecting. FAQ How can you collect intent data? You can collect intent data through signals like website clicks, social media ad clicks, length of time spent on a website, email newsletter subscription behavior, or frequent website visits. What are the benefits of intent data in B2B marketing? With the help of a good intent data strategy, you can find new potential leads, focus on companies already a part of your sales funnel, promote yourself to your customers early on in their decision-making process, prioritize your leads, and personalize your outreach. These benefits can drive your sales growth. How does intent data help in ABM marketing? ABM marketing is also intent-based marketing. Intent data for ABM is an asset as it helps with account prioritization (lowering the scale of the program to focus better on key accounts) and account activation through personalized and specific marketing messaging.

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CORE ABM

The Power of Dual Funnel: Inbound Weds ABM

Article | February 22, 2022

Since the introduction of account-based marketing, B2B marketing has evolved. According to Forrester, as of 2025, "account-based marketing" will be overtaken by "account-centric marketing," which will be the way most B2B companies find, plan, manage, and measure purchase and post-sale actions. A Brief The marketing departments of multibillion-dollar corporations were early users of ABM. Over the years, they have made significant investments in their ABMprocesses and technologies. The exercise worked flawlessly for them. Their business circumstances made them ideal candidates for ABM, for instance lengthy sales cycles, high transaction sizes, and several decision-makers in purchasing committees. They have now realized that shooting in the dark and probably what sticks around is not the ideal method to develop a sustainable GTM process for their organizations. Moreover, they're debating whether to maintain their investment in inbound marketing methods and alternatively abandon it entirely! On the other hand, smaller businesses are lagging behind in ABM implementation. They are aware that their existing spray and pray procedures are inefficient and require immediate improvement. They are powerless to ignore the continual buzz about the benefits of ABM and the larger good it may unlock for their firm. And yet, they are confused about how to begin. Additionally, they will learn how to integrate ABM into their current marketing processes. They exist in a perpetual state of contradiction, torn between the fear of missing out and the danger of prematurely disturbing the apple cart (the switch to ABM). Their meager marketing budgets and resources do little to aid them in decision-making. As a result, marketing teams (large and small) are faced with a fundamental question: "Should I abandon inbound marketing methods in favor of ABM?" The answer is a strict no! Both are essential. Why Are Marketers Skeptical of the Efficacy of Inbound Marketing Strategies? Current inbound B2B marketing practices are fragmented and generic, attracting the wrong types of leads. With a heterogeneous set of digital touchpoints, each with its own data silo, insights are dispersed throughout the organization, owing to multiple native dashboard management and data collectors. What's behind the inbound demand funnel? Inbound marketing is majorly concerned with attracting users or customers to your business's offerings. Three stages comprise the inbound funnel: attract, engage, and close. It enables marketers to communicate with each of these categories on a value-based basis. Things get muddled when there are a lot of digital touch points for inbound marketing strategies, like search engine optimization, social media marketing, digital and offline branding, and so on. This results in the decentralisation of insights. Marketers increase interaction through the use of social media and landing sites. The sales team generates leads through email campaigns. Client Relationship Managers respond to inquiries via automated content management systems. Due to the dispersed nature of the touchpoints, the issue is ensuring that communications are consistent and personalized across the various account segments. What's behind the ABM funnel? Identify: Identify the accounts that most closely match your company's ideal customer profile criteria. Engage: Use personalized and specialized content to reach out to and nurture those accounts, and urge them into conversion. Establish and Expand: Attract new customers and uncover possibilities to expand existing accounts through a variety of customer marketing methods such as cross-sell, upsell, and retention. ABM & Inbound Marketing - the Convergence of the Funnels A common misunderstanding is that an ABM funnel and an inbound funnel are opposed. ABM and inbound marketing are not mutually exclusive strategies. Indeed, they complement one another. Both are facets of the same coin. B2B marketers use ABM and inbound demand generation to have maximum impact. These two tactics combine to create a new funnel known as the "dual funnel." The dual funnel strategy entails maintaining a high-volume demand generation funnel in addition to a highly targeted account-based funnel. Both funnels function in tandem to engage a target demographic with a high level of intent and an inclination to buy. This dual funnel strategy enables the identification of target accounts and the provision of tailored experiences through account-based approaches. In a mature ABM program, marketers keep an eye on target accounts, retire underperforming ones, and replace them with new high-intent clients found and qualified through the inbound demand generation funnel, which is how they find and qualify new clients. Conclusion: When these two procedures are integrated, inbound marketing successfully generates leads. Additionally, account-based marketing focuses on customizing and delivering one-on-one messages and engagements to target accounts. Optimize your inbound marketing approach to generate the highest quality leads across all channels. When you set up your ABM funnel, only use it to get the most qualified leads. Then, use it for highly personalised and targeted marketing.

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Spotlight

insight3

A simple philosophy infuses everyone involved in the development of the insight3 platform: nobody has a monopoly on the best ideas. So, we pride ourselves on having a meritocratic structure that encourages innovation and smart thinking from every employee within the company.

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