How to Use Intent Data to Improve Your Customer’s Experience

JON MILLER | March 26, 2020

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Data, data everywhere. We’re swimming in it, and at times it can feel like we’re drowning.
What’s the solution? We’ve got to learn to swim really well in different kinds of water. While most B2B marketers use data to get insights about buyer behavior, often we miss the opportunity to use some of the same types of data to learn about customers after they buy.
When it comes to ABM, the most commonly used types of data are firmographic, technographic, engagement and intent data. They’re all important, but of the four, intent data is arguably the most underused when it comes to elevating the customer experience. Consider this an advanced swimming lesson for how to use intent data to enhance the post-sale experience.

Spotlight

Epsilon

For 50+ years, they’ve been the leader in outcome-based marketing. They enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove performance. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. In 2019, Publicis Groupe acquired Epsilon in one of the largest acquisitions in marketing history. The event puts Epsilon at the center of operations for Publicis around the world and sets the stage for Epsilon leading the industry in marketing transformation.

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