Buyer Intent Data
Article | March 6, 2023
ABX is about quality, not quantity.
The traditional metrics that have been used to gauge ABM success are not useful in the experience-centric realm. The new and more complex benchmarks for measuring success revolve around:
Relationship analytics
Journey analytics
Attribution analytics
Once you’ve successfully closed accounts, you want to make sure you understand which ABM programs helped to contribute to that sale so you can rinse and repeat. This is where you can evaluate how a vendor measures ABM success and the entire Account-Based Experience. You will want to choose a vendor who can help you optimize your programs from the top of the funnel to the bottom, and grow your customer’s lifetime value.
Some examples of metrics to measure include the volume and velocity of an account as it makes its way through the buyer journey. This helps you understand whether your programs are engaging enough as well as whether your sales cycle is too long.
A strong ABM vendor will also have different methods for measuring attribution since not all businesses are alike, and marketers love seeing attribution models so they can measure the success of their marketing efforts and ROI.
Other metrics to consider include advertising campaigns and website visits – but with an account-based lens. After all, you want to understand whether your advertising is reaching the right accounts and which accounts are engaging on your website. If you find you’re short-staffed, some ABM vendors offer strategic services to help you with your ABM strategy and measurement. To learn more about vendor onboarding and support, read the next section.
Because ABX has a different set of metrics than ABM, when it comes to measuring the performance of the ABM solution from the vantage point of the customer experience, the scope also changes.
The vendors on your shortlist should, among other features:
Offer a dashboard to measure ABM impact from across the funnel.
Track volume, velocity and conversion metrics for each journey stage.
Offer customizable subscriptions for all custom reports.
People and account based heatmaps.
Allow you to combine first party, third party, firmographic and technographic data for segmentation and reporting.
Allow you to compare the performance of different audiences or account lists and evaluate the impact of specific programs.
Enable you to see the engagement and activities that influenced the different stages of a deal cycle.
Measuring a journey and a relationship in the long term requires measuring as much data as possible, so find out if they also:
Centralize your existing data sources in one location?
Track B2B metrics by account?
Track and report on anonymous first-touch visitors by account?
Have strategic services in place to help you set up ROI reporting based on your strategies? Allow you to compare different timeframes for account stages?
Provide advanced BI capabilities for ABM?
The point of measuring is to take action based on knowledge and insights, and having an ABM solution that allows you to bring together all of the relevant data points for your decision-making is pivotal for the success of your business. Our agnostic Definitive Guide to Choosing an Account-Based Marketing Platform provides you with checklists like the one above as well as the reasoning behind the need for each of the features outlined in the ebook. Check it out and take advantage of the printable list we put together for your own use at the end of the guide.
ABX is about quality, not quantity. The traditional metrics that have been used to gauge ABM success are not useful in the experience-centric realm. The new and more complex benchmarks for measuring success revolve around:
Relationship analytics
Journey analytics
Attribution analytics
Once you’ve successfully closed accounts, you want to make sure you understand which ABM programs helped to contribute to that sale so you can rinse and repeat. This is where you can evaluate how a vendor measures ABM success and the entire Account-Based Experience. You will want to choose a vendor who can help you optimize your programs from the top of the funnel to the bottom, and grow your customer’s lifetime value.
Some examples of metrics to measure include the volume and velocity of an account as it makes its way through the buyer journey. This helps you understand whether your programs are engaging enough as well as whether your sales cycle is too long.
A strong ABM vendor will also have different methods for measuring attribution since not all businesses are alike, and marketers love seeing attribution models so they can measure the success of their marketing efforts and ROI.
Other metrics to consider include advertising campaigns and website visits – but with an account-based lens. After all, you want to understand whether your advertising is reaching the right accounts and which accounts are engaging on your website. If you find you’re short-staffed, some ABM vendors offer strategic services to help you with your ABM strategy and measurement. To learn more about vendor onboarding and support, read the next section.
Because ABX has a different set of metrics than ABM, when it comes to measuring the performance of the ABM solution from the vantage point of the customer experience, the scope also changes.
The vendors on your shortlist should, among other features:
Offer a dashboard to measure ABM impact from across the funnel.
Track volume, velocity and conversion metrics for each journey stage.
Offer customizable subscriptions for all custom reports.
People and account based heatmaps.
Allow you to combine first party, third party, firmographic and technographic data for segmentation and reporting.
Allow you to compare the performance of different audiences or account lists and evaluate the impact of specific programs.
Enable you to see the engagement and activities that influenced the different stages of a deal cycle.
Measuring a journey and a relationship in the long term requires measuring as much data as possible, so find out if they also:
Centralize your existing data sources in one location?
Track B2B metrics by account?
Track and report on anonymous first-touch visitors by account?
Have strategic services in place to help you set up ROI reporting based on your strategies? Allow you to compare different timeframes for account stages?
Provide advanced BI capabilities for ABM?
The point of measuring is to take action based on knowledge and insights, and having an ABM solution that allows you to bring together all of the relevant data points for your decision-making is pivotal for the success of your business. Our agnostic Definitive Guide to Choosing an Account-Based Marketing Platform provides you with checklists like the one above as well as the reasoning behind the need for each of the features outlined in the ebook. Check it out and take advantage of the printable list we put together for your own use at the end of the guide.
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Buyer Intent Data
Article | August 23, 2022
Account-based marketing (ABM) is becoming more popular as companies begin to realize that traditional funnel marketing does not produce the same results it used to in the B2B space. ABM gives the ability to personalize sales and marketing outreach on the account level, and technology helps us do it at scale. In this article, we uncover the best tactics you can implement in your ABM strategy to personalize your outreach for marketing, sales & service.
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Buyer Intent Data
Article | September 11, 2023
Discover the key to enhancing marketing expertise through a carefully curated selection of top buyer intent data books to create effective targeted and customer-centric marketing campaigns.
In the dynamic marketing world, achieving a competitive edge requires a deep understanding of buyer intent data. Businesses can gain invaluable insights into their target audience's preferences, needs, and motivations by deciphering the intricacies of buyer intent. With the ability to unlock valuable insights into consumer preferences and behaviors, buyer intent data empowers businesses to create targeted and effective marketing strategies.
This article presents a curated selection of expert-level books that will empower businesses and marketers to master buyer intent data and optimize their marketing strategies. As the marketing landscape continues to evolve rapidly, businesses and marketers must explore the top books that delve into this subject matter and assist them in creating customized strategies, enhancing customer experiences, and driving meaningful business outcomes.
1. Total Customer Growth: Win and Grow Customers for Life with ABM and ABX
Author: Adam Turinas and Ben Person
A comprehensive guide, Total Customer Growth: Win and Grow Customers for Life with ABM and ABX, unveils the power of Account-Based Marketing (ABM) and Account-Based Experience (ABX) in driving long-term customer growth and loyalty. Authored by industry experts Adam Turinas and Ben Person, the book offers a strategic framework for businesses to adopt a holistic approach toward building a sustainable, long-term business model. It also explains in detail how-to guides, strategic rationales, examples, and references to online resources.
2. No Forms. No Spam. No Cold Calls: The Next Generation of Account-Based Sales and Marketing
Author: Latané Conant
No Forms. No Spam. No Cold Calls: The Next Generation of Account-Based Sales and Marketing by Latané Conant is a groundbreaking book that revolutionizes traditional sales and marketing approaches by introducing a forward-thinking strategy for account-based success. It delivers an enlightening and engaging guide for salespeople and marketers on how to use technology to identify prospects and place them at the center of all they do. Conant, an esteemed industry expert, reveals strategies for building a tech stack that prioritizes their customers and ways for chief marketing officers to stop playing defense and go on offense.
3. Innovative B2B Marketing: New Models, Processes and Theory
Author: Simon Hall
With extensive expertise and profound industry insights, Simon Hall introduces readers to avant-garde strategies, cutting-edge models, and transformative processes that challenge conventional B2B marketing practices in his book, Innovative B2B Marketing: New Models, Processes and Theory. The book goes beyond the ordinary, offering practical examples, real-world case studies, and theoretical frameworks that empower marketing professionals to embrace creativity, adaptability, and customer-centricity in their B2B endeavors. It is an indispensable resource for marketing practitioners, strategists, and visionary leaders seeking to redefine the boundaries of B2B marketing and take their organizations to new heights of success.
4. Revenue Operations: A New Way to Align Sales & Marketing, Monetize Data, and Ignite Growth
Author: Stephen G. Diorio and Chris K. Hummel
Authored by renowned experts Stephen G. Diorio and Chris K. Hummel, Revenue Operations: A New Way to Align Sales & Marketing, Monetize Data, and Ignite Growth introduces the concept of Revenue Operations (RevOps) as a transformative strategy for organizations. It explains in detail how to connect the dots across an increasingly complex technology ecosystem to simplify selling and accelerate revenue expansion. This essential read is a compass for executives, sales and marketing professionals, and business leaders aiming to unlock their organization's full potential and achieve sustained success in today's dynamic marketplace.
5. Account-Based Growth: Unlocking Sustainable Value Through Extraordinary Customer Focus
Author: Bev Burgess and Tim Shercliff
A groundbreaking guide, Account-Based Growth: Unlocking Sustainable Value Through Extraordinary Customer Focus, explores the transformative power of account-based growth strategies in the realm of business-to-business (B2B) marketing. Drawing on their extensive expertise and real-world experiences, Bev Burgess and Tim Shercliff provide a robust framework for businesses to align their marketing, sales, customer success and executives around the customers. Each element of the framework is brought to life through viewpoints from industry experts and case studies from leading organizations, including Accenture, Fujitsu, Infosys, SAP, Salesforce, ServiceNow and Telstra.
6. Customer Data Platforms: Use People Data to Transform the Future of Marketing Engagement
Author: Martin Kihn and Christopher B. O'Hara
Authored by industry experts, Martin Kihn and Christopher B. O'Hara, Customer Data Platforms: Use People Data to Transform the Future of Marketing Engagement delves into the transformative capabilities of customer data platforms (CDPs) and their profound impact on marketing strategies. The book offers a deep understanding of CDPs and explains how to use AI and machine learning to drive the future of personalization. With this knowledge, marketers can create a data-driven culture that puts customers at the center and craft personalized and targeted campaigns that resonate with their audience, fostering meaningful connections and driving long-term loyalty.
7. Transforming the B2B Buyer Journey: Maximize Brand Value, Improve Conversion Rates and Build Loyalty
Author: Antonia Wade
Transforming the B2B Buyer Journey: Maximize Brand Value, Improve Conversion Rates, And Build Loyalty is a compelling and insightful book that illuminates the path to revolutionizing the B2B buyer journey. Written by an award-winning Chief Marketing Officer, Antonia Wade, the book provides a step-by-step guide to mapping the buyer journey, metrics, aligning channels, and tactics according to their needs at each stage. With a keen focus on the buyer's journey, the book provides practical insights and real-world examples of how to reengineer marketing's relationship with sales and develop marketing as a real lever for business growth.
Conclusion
As marketing continues to evolve, mastering buyer intent data is crucial for marketers aiming to succeed in 2023 and beyond. The curated list of expert-level books provides valuable insights, strategies, and frameworks to help marketers effectively harness buyer intent data's power. Marketers can tailor their strategies, enhance customer experiences, and drive meaningful business outcomes by understanding the nuances of buyer intent.
Armed with this knowledge, they can create highly tailored and engaging campaigns that resonate with customers on a profound level, ultimately driving increased brand affinity, customer loyalty, and revenue growth. Immerse in these top books and unlock the potential of buyer intent data to propel your marketing expertise to new heights.
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Core ABM
Article | September 30, 2021
Account-based marketing has gained momentum incredibly in the B2B industry. ABM promises a higher conversion rate than any other marketing strategy. It is the best personal approach to B2B marketing.
If you are new to ABM, here is a little introduction to the strategy. ABM is creating a funnel of your clients and filtering the ones who have higher chances of conversion. Once you have the required data, your sales and marketing team can collaborate to create marketing campaigns for these exclusive clients. This strategy can overcome many challenges faced by the marketing and sales team.
Generally, the challenges faced by your businesses can be to
Drive retention with the key accounts
Deliver relevant content to exclusive customers
Boost conversion percentage with the clients most likely to convert
Build a strategy for a personalized marketing approach
Once you know what ABM is and implement it correctly, your business can easily overcome these challenges. Thus, we have provided some insights on how to overcome hurdles and excel in your ABM campaign.
How to Excel in Your ABM Campaign
According to B2B data-driven companies, personalization is the biggest challenge to succeed in ABM. Nowadays, B2B clients demand personalization like B2C clients. Now, this is a difficult task as business clients have access to business profiles. Thus, the sales and marketing teams have to develop unique ideas and make extra efforts to personalize campaigns.
So basically, this means utilizing the available data in the best way possible. But sometimes, that takes up a massive investment in terms of time and resources.
Abhi Yadav, Founder & CTO of Zylotech, says,
“Drawing intelligence from data is like pushing a boulder uphill. In most cases, it takes a team of data engineers & scientists an enormous amount of time that comes with a hefty price tag.”
So how do you minimize efforts and still excel in your ABM campaign strategy?
Well, we have six lessons that organizations have learned while implementing ABM in their marketing strategy. Some of these lessons are answers to why a particular strategy failed.
Put Yourself in Your Customer’s Shoes
If you have limited access to personal data but have plenty of professional data, put it to the correct use. Put yourself in your customer’s shoes and look at the challenges they are facing at present. You can also think about their future problems and provide solutions to avoid them. Once you think like your customers, strategies and solutions become a simple task.
For example, if your targeted client is the MD or CFO of a healthcare sector. Determine how the pandemic has impacted their revenues or how they need to manage personal and government financing in these challenging times. Also, you can provide visionary solutions about future implementations for the healthcare sector.
Flip the Funnel
The traditional funnel of awareness, interest, consideration, and purchase needs to change. The implementation may work even today, but the conversion process takes time. Thus, it’s time to flip the funnel.
Flipping the funnel is the new strategy that is uprooting the traditional funnel. This method implies putting targeted organizations on the top of the funnel and then broadening it. First, it means to target the people of the organizations, then ways to connect them, and then the broadest part is to provide them with appropriate solutions.
This funnel strategy has proved to work wonders in the ABM strategy.
Personify is the leading constituent management and engagement (CME) platform. Their challenge was to create a funnel for better insights into their target market.
Their solution was to partner with product marketing and sales for an ideal customer profile (ICP). Thus the top of the funnel was sorted. Then they researched and set up personalized digital ad campaigns and sales strategies. Thus, these creative campaigns increased their brand awareness, engagement, and conversions.
They increased their on-site visitors by 39 times by implementing this strategy.
Make the Best Use of Technology
There are a plethora of tools available to strategize and implement ABM. But organizations do not make full use of these tools, leading to wastage of time, resources, and resources.
Survey the market and know there are tools developed to optimize ABM strategy and keep track of account-based metrics. Implement these tools, and you will notice that your work gets executed faster and in an intelligent way.
P.S. Human-assisted AI technologies help organizations to build compelling campaigns and optimize revenue operations.
Streamline Your Processes
Sometimes organizations do not realize that ABM requires streamlining processes with the regular ones. ABM strategies require experimentation. You have to select the strategy that suits you and your organization in the best way. Thus, ensure that your teams do not get overwhelmed by the process.
Thus, define roles, responsibilities, and the entire execution plan when the target accounts are shortlisted.
VersionOne, a cloud-based agile application life-cycle management (ALM) software provider, simplified the process by implementing data-driven approaches. Thus, VersionOne gave both teams access to monitor the ABM strategy and the success of the targeted accounts. Thus both the teams worked in collaboration and focused on segmentation. This helped in building a proper pipeline between the sales and marketing teams.
This doubled VersionOne’s sales by streamlining the processes between the sales and marketing teams.
Focus On Retention
ABM is not only targeting exclusive clients and converting them. But you have to track and retain them. Many a time clients convert and the organization forgets to follow up. Thus, it creates a void for current and future clients, as the success rate is incredibly defined by retention.
For example, small gestures like regular surveys, emails regarding workflow, and more can play an essential role for the clients to know that you care.
Do Not Refrain from Outsourcing
Outsourcing is a great way to ease out tasks and get a filtered list of high-value clients. Also, companies that specialize in data-driven technologies can provide you with more relevant information about the clients than your in-house team.
So, avail services from experienced companies and industry leaders in providing you with the best list of relevant clients. These professional organizations know the pain-point of the clients, which helps you in planning your ABM strategy.
That’s All Folks
We hope we have provided you with solutions to the hurdles that you face while strategizing ABM. Remember, ABM strategy cannot be mastered overnight. So set goals, implement ABM, learn from the results and repeat- it is that simple!
Frequently Asked Questions
Which is the best way to succeed in ABM?
The key idea is to focus on the personalization and retention of the clients. Your ABM strategy is likely to succeed if you provide personalized solutions to your exclusive clients. Success in your ABM strategy depends on your team, your account-based marketing campaigns, and the level of experimentation you do.
Is it okay to outsource for account-based marketing?
If your organization does not want to invest the time, resources, and technology required for ABM, it is good to outsource it. These third-party organizations can help you provide you with a list of the best clients and their information.
How important is ABM strategy?
ABM is an essential strategy as it helps to shorten the sales process and increases the conversion rate. In addition, it helps an organization concentrate on the most exclusive clients and retain them, thus generating better revenue and ROI.
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