ACCOUNT BASED DATA
Digital Wave Technology | January 24, 2023
On January 23, 2023, The Best Customer Experience Marketing Automation award was presented to Digital Wave Technology at the annual Vendors in Partnership (VIP) Awards held at Gotham Hall in New York City. The PIM/PXM/AI solution provider was selected based on votes from the general public and a team of impartial judges.
The VIP Awards are a celebration of the solution providers that fuel the retail industry. In addition to providing exceptional solutions, recognized organizations are adaptable and eager to form more meaningful partnerships with retailers, thereby enhancing success for all.
The Best Customer Experience Marketing Automation award is presented to the technology that enables retailers to communicate smoothly across numerous customer bases and touchpoints, regardless of how the customer interacts with the brand.
CEO at Digital Wave Technology, Lori Schafer, and SVP of Business Development at Digital Wave Technology, Louise Hynd, received the award at the VIP Gala.
Ms. Schafer, commented, “This is a true honor.” She added, “It means that our customers, partners, and community support our mission, and our industry peers on the judges’ panel recognize the value that Digital Wave brings to brands and retailers. At Digital Wave, we’re committed to helping our customers deliver outstanding experiences to their consumers whenever and wherever they shop.”
(Source – Businesswire)
Digital Wave introduced Maestro AI at NRF 2023, which enables rapid success for merchants, digital teams,marketers, and executives. Maestro assists users in achieving masterful results by automatically assigning thousands of products in minutes, producing appealing marketing copy in seconds, and spotting issues like inventory bottlenecks.
About Digital Wave Technology
Digital Wave is the leading merchandising, marketing, and analytics provider for digital-first retailers and businesses with omnichannel strategies. Customers are its most valuable asset in attaining this objective. The company comprises retailers, technologists, and visionaries who have spent decades at the vanguard of the consumer brand and retail sectors. Since the pre-mobile era, the team has influenced the transformation of brands and retailers. The business enables omnichannel and is already preparing for the next digital wave. The company integrates the entire product journey, including product manufacturing, product information enrichment, management, and distribution. The only product solution platform developed with full AI, automation, and customizable workflows. It enables brands and retailers to effortlessly and effectively consolidate, organize, enhance merchandise, price, and publish product content with a single version of the truth.
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CORE ABM
Momentum ITSMA | February 01, 2023
On January 31, 2023, Momentum ITSMA, a B2B growth consulting firm, announced the release of The Executive's Guide to Account-Based Marketing: Grow your most valuable customers.
This book, published by the worldwide pioneers of account-based marketing (ABM), demonstrates how to design a successful account-based strategy, foster practical customer cooperation, and deliver sustainable revenue growth. As a result, ABM has never been more relevant or valuable. In its most recent benchmark research, 71% of organizations said they would boost ABM spending in 2023, while 77% reported revenue growth from ABM programs.
However, ABM is more complex to get right. Especially given that the backdrop for delivery continuously shifts from market circumstances and competition to strategies and technologies—and, most importantly, client requirements. Therefore, marketing executives must do even more to place consumers at the center of their businesses and approach each significant client as a separate market.
To assist firms in achieving this, the book gives a clear structure of:
The critical success factors and measurement techniques
The key principles of Account-Based Marketing
How to build, integrate, and expedite an account-based program
The book is written by Alisha Lyndon, the CEO of Momentum ITSMA, and includes first-hand insights from Momentum ITSMA's work.
Alisha Lyndon, said, "Done well, Account-Based Marketing delivers tremendous business impact. We've helped our clients drive $100 billion in revenue through account-based marketing. This book provides a straightforward guide to help firms sharpen their account-based strategy, turning it into an organization-wide growth driver."
(Source – PR Newswire)
In addition to the results from two Momentum ITSMA studies, the book has contributions from Senior VP Rob Leavitt, Partner Robert Hollier, and Chief Community Officer Dave Munn.
About Momentum ITSMA
Momentum ITSMA is the globally leading growth consultancy and pioneer of account-based marketing (ABM). The company introduced account-based marketing (ABM) to the world twenty years ago. Since then, customers have surpassed growth records, doubled their NPS, and boosted their sales velocity. It has certified and supported over three thousand practitioners worldwide. The corporation increased client revenue by $100 billion. It has obtained a comprehensive grasp of the Global 2000 and decades of expertise assisting sales and marketing executives in growing their accounts. The company has experience in technology, financial, and professional services. The company's headquarters is based in London, England.
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ACCOUNT BASED DATA
Qualtrics | January 31, 2023
On January 30, 2023, Qualtrics, the leader inthe experience management category, announced that hundreds of organizations, including The BMW Group, Principal Financial Group®, and Farmers Insurance, selected its CX solutions in the fourth quarter of 2022 in order to create exceptional customer experiences during uncertain times.
Bad customer experiences result in direct income loss since a bad contact may result in the loss of consumer loyalty and future spending potential. When companies lose clients due to negative experiences, they risk losing 6.7% of their annual revenue, or $3.1 trillion.
Qualtrics is integral to how firms make mission-critical customer and employee choices and drive automated actions to protect their revenue, boost efficiency, and enhance operations. The CX platform from Qualtrics enables enterprises to collect customer feedback through surveys, online reviews, contact center interactions, social media, and more.
The following companies chose Qualtrics in the fourth quarter to better understand people's emotions, effort, and purpose to provide more personalized and empathic experiences:
The BMW Group is committed to customer-centric innovation and uses Qualtrics to monitor all aspects of its customer feedback.
Principal Financial Group® aims to provide all of its clients with a uniform, contemporary digital experience.
Freedom Furniture, one of Australia's largest lifestyle retailers, boosted its investment in Qualtrics CustomerXM in the fourth quarter to assist the firm in expanding its product line and profitability.
Vera Bradley, a prominent women's lifestyle brand, invested in Qualtrics in the fourth quarter to consolidate more than a dozen sources of client feedback into a single platform.
Farmers Insurance has implemented Qualtrics CX Discover across all of its contact centers in order to discover the top sources of friction in its customer service for agents and members.
About Qualtrics
Qualtrics, the pioneer and developer of the experience management category, is revolutionizing how businesses manage and enhance the four real business experiences: customer, employee, product, and brand. Over 18,750 companies use Qualtrics worldwide to listen, analyze, and act on experience data (X-data™)—the emotions, beliefs, and intentions that tell you why things are occurring and what to do. The platform is a system of activities that assists organizations in attracting customers who stay longer and spend more, engaging workers who create a great culture, developing breakthrough products that people want, and building a brand that people care about.
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