Home > News > featured news > Concord Names New Chief Revenue Officer and Chief Marketing Officer

ABM ACCOUNTS

Concord Names New Chief Revenue Officer and Chief Marketing Officer

Concord | September 07, 2022 | Read time : 04:00 min

Concord USA, LLC (“Concord”), a leading technology consulting and digital transformation firm, is pleased to announce two new leadership hires to the organization –Chris Whaley is joining as Chief Revenue Officer and John Baglivo is joining as Chief Marketing Officer.

As the Chief Revenue Officer, Chris Whaley will work with the sales and sales operations teams to refine and grow the customer-focused sales structure across the global organization.

A senior technology services leader with over 25 years of experience leading sales and business development teams, Whaley most recently served as the Executive Vice President of Cloud Solutions at 2nd Watch, an AWS systems integrator based in Seattle. In that role, he led sales, alliances, marketing, and solution architecture. Whaley previously held similar leadership roles with notable companies, including Dell Technologies, Citi, JP Morgan Chase, and Merrill Lynch.

“I look forward to working closely with Concord’s leadership team, salespeople, and customers. It’s clear that the organization has talented people and winning solutions that make an impact for our clients,” expressed Whaley.

As the Chief Marketing Officer, John Baglivo will work with the leadership and marketing teams to unite the global marketing function, align messaging, and strengthen the go-to-market strategy.

As a customer-centric and hands-on growth marketer, Baglivo has served as a B2B CMO for the last 15+ years. Most recently, Baglivo led marketing organizations for several fast-growth, technology-centered consultancies, including Prophet, a leading growth and transformation consultancy based in San Francisco. In those roles, he built successful positioning and messaging strategies and created strong demand generation engines and teams. Throughout his career, Baglivo has focused on collaborating with sales teams and applying account-based marketing best practices to accelerate growth.

“Concord is a growing force in the technology consulting industry,” stated Baglivo. “With deep capabilities in cloud application development, data integration and analytics, and customer experience, the firm is well positioned to achieve the next level of growth by helping clients address their most pressing business and technology challenges.”

“Concord recognizes that our customer is our top priority,” shared Florin Ibrani, CEO of Concord.

“Concord recognizes that our customer is our top priority,” shared Florin Ibrani, CEO of Concord. “We are thrilled to have Chris and John join our leadership team in vital roles dedicated to serving our clients. Both are strong leaders with the necessary expertise to help Concord scale. I’m confident they will be tremendous assets to the organization.”

About Concord
Concord is a leading technology consulting and digital transformation firm based in Minneapolis, MN, with supporting operations in Eastern Europe and India. Concord serves leading enterprises and innovators in the healthcare, technology, manufacturing, and financial services industries. With a unique combination of industry expertise, technology know-how, and project execution reliability, Concord helps its customers unlock business value by solving their most difficult data and technology problems.

Spotlight

The Total Economic Impact™ of Microsoft Azure PaaS

Published: 12/9/2022 Get insights on how to realize cost savings and increase agility at your org from research and interviews with real Azure customers. Check out The Total Economic Impact of Microsoft Azure PaaS in this 2022 commissioned study conducted by Forrester Consulting to learn how these customers: Use the fully manage

More featured news

Spotlight

The Total Economic Impact™ of Microsoft Azure PaaS

Related News

ACCOUNT BASED DATA, ABM ACCOUNTS

Emplifi’s Excellence in Customer Experience Management

Emplifi | December 26, 2022

Contents 1. Best-in-class Customer Experience Management with Emplifi 2. Reviewing Customer Experience Management Platforms with Ventana’s Index Integrating contact center and social media functions into a Customer Experience Management (CXM) platform has been one of the more complex moves Emplifi, one of the leading unified customer experience platforms, has taken. Its innovation, usability, manageability, adaptability, and validation have been recognized. Ventana Research has recognized Emplifi as an Exemplary Vendor in its 2023 Customer Experience Management Value Index report. Marketing, business, and customer service teams are successfully brought together by the Emplifi Customer Experience (CX) platform, enabling brands to support today's social- and digital-first consumers effectively. 1. Best-in-class Customer Experience Management with Emplifi Emplifi’s commitment to continuous innovation to better their integrated CX platform empowers marketing, commerce, and customer support teams at once. Finding all the customer experience data from touchpoints together helps brands create a unified and streamlined experience. Emplifi has empowered more than 8,400 brands, including popular brands, to provide their customers with an outstanding customer experience through their CX platform. 2. Reviewing Customer Experience Management Platforms with Ventana’s Index "89% of businesses compete primarily on the basis of customer experience (CX)." Ventana Research evaluates and ranks CXM platform vendors on the basis of product experience, usability, capability, reliability, adaptability, and manageability. Emplifi stood out in helping brands bridge the gap between their marketing, commerce, and customer care capabilities. Exceptional customer experiences increase brand value and recognition. Brands scale up quickly and efficiently, not just with continuous product development but through a careful strategy for their customer service interactions. About Emplifi Emplifi is the industry's leading unified CX platform, and it was designed to help businesses bridge the gap in customer experience by bringing together their marketing, care, and commerce functions. Emplifi is a global company that has over 20 years of experience in the industry. They have assisted over 7,000 brands, including Delta Air Lines, Samsung, and Ford Motor Company, in providing their customers with exceptional experiences at each and every touchpoint along their customer journey.

CORE ABM, ACCOUNT BASED ANALYTICS

SugarCRM Drives Sales Automation for Fern Energy

SugarCRM | February 22, 2023

On February 21, 2023, SugarCRM announced Fern Energy, an industry leader in the energy sector, is utilizing the company's award-winning AI-driven CRM platform to improve customer account management, service, and field operations through increased automation and efficiencies. Fern Energy offers various fuel-related services, such as bulk fuel deliveries, oil and lubricant solutions, storage systems, 24/7 fill stations, and fuel cards to industries all over New Zealand. To maintain its commitment to seamless deliveries, efficient operations, and reliable fuel supply, the company sought a contemporary CRM platform with the help of dedicated fuel experts. Fern Energy collaborated with Optimate.me, a solutions partner, to expand the capabilities of Sugar Sell with integrated AI and advanced analytics. This integration gave Fern Energy enhanced sales performance insights and a deeper understanding of its customers. National Sales Manager, Fern Energy, Chris Gourley, said, "We needed a single view of the customer so everyone across the organization had access to the same information to provide a seamless customer experience." He added, "Centralizing customer data on the Sugar platform completely transformed our sales and customer service operations." (Source – Businesswire) About SugarCRM SugarCRM is a customer relationship management software company based in California, USA. They provide various CRM solutions for sales, marketing, and customer service teams, designed to help businesses improve customer engagement, increase productivity, and drive growth. Founded in 2004, SugarCRM has grown to serve customers in more than 120 countries, with over 2 million users worldwide. They are known for their open-source CRM approach, allowing for greater customization and flexibility in their solutions. It offers a suite of software solutions that includes sales automation, marketing automation, customer support, and collaboration tools. Its sales automation tools help businesses manage their sales process from lead generation to close, with pipeline management, sales forecasting, and reporting features.

ACCOUNT BASED DATA, TARGETED ACCOUNT STRATEGY

Sprinklr Gets Recognized for Unified Customer Experience Management

Sprinklr | December 27, 2022

Finding segregated operations teams and optimizing them to improve the customer experience is one of the top strategic moves businesses are making, and platforms like Sprinklr help in this regard. Ventana Research has evaluated several customer experience management (CXM) platforms and released its 2023 Customer Experience Management Value Index Report. Sprinklr, a unified customer experience management (Unified CXM) platform for evolving enterprises, turned out to be an "exemplary vendor" when it comes to understanding the clients and maximizing the long-term product value for customer interactions. Breaking down operational silos for CXM using the latest AI-powered unified software platform from Sprinklr optimizes customer and organization engagement. This makes operational teams better coordinated, elevating the customer experience. Ventana Research has evaluated CXM software vendors based on their usability, manageability, reliability, capability, adaptability, vendor validation, and total cost of ownership (return on investment). Sprinklr ranked first in the validation category and was in the top three for overall customer experience. An AI-driven modern approach to delivering a unified customer experience from a clear roadmap with transparency and clarity drives marketing, research, social engagement, and care teams to work together closely. Having operational teams for marketing, social engagement, and customer support all work together on a single CXM platform helps companies go above and beyond to give every customer an exceptional human experience. “According to Fortune Business Insights, the market for customer experience management will grow from USD 11.34 billion in 2022 to USD 32.53 billion by 2029, at a 16.2% CAGR.” Customer Experience Management (CXM) platforms are increasingly adopting artificial intelligence and augmented reality to enhance their features. This in turn increases customer loyalty and reduces customer churn rates, thereby improving brand presence. Using AI to improve customer interactions by looking at past data helps automate processes and change the way customers interact with a company. About Sprinklr Sprinklr is one of the most popular enterprise software companies for all customer-facing tasks. Sprinklr's Unified-CXM platform uses advanced AI to help companies give every customer, every time, a human experience across any modern channel. Sprinklr has its headquarters in New York City and has employees all over the world. It works with more than 1,000 of the world's most valuable businesses, including Microsoft, P&G, Samsung, and more than half of the Fortune 100.