Contents
1. Best-in-class Customer Experience Management with Emplifi
2. Reviewing Customer Experience Management Platforms with Ventana’s Index
Integrating contact center and social media functions into a Customer Experience Management (CXM) platform has been one of the more complex moves Emplifi, one of the leading unified customer experience platforms, has taken. Its innovation, usability, manageability, adaptability, and validation have been recognized.
Ventana Research has recognized Emplifi as an Exemplary Vendor in its 2023 Customer Experience Management Value Index report. Marketing, business, and customer service teams are successfully brought together by the Emplifi Customer Experience (CX) platform, enabling brands to support today's social- and digital-first consumers effectively.
Emplifi’s commitment to continuous innovation to better their integrated CX platform empowers marketing, commerce, and customer support teams at once. Finding all the customer experience data from touchpoints together helps brands create a unified and streamlined experience. Emplifi has empowered more than 8,400 brands, including popular brands, to provide their customers with an outstanding customer experience through their CX platform.
"89% of businesses compete primarily on the basis of customer experience (CX)."
Ventana Research evaluates and ranks CXM platform vendors on the basis of product experience, usability, capability, reliability, adaptability, and manageability. Emplifi stood out in helping brands bridge the gap between their marketing, commerce, and customer care capabilities.
Exceptional customer experiences increase brand value and recognition. Brands scale up quickly and efficiently, not just with continuous product development but through a careful strategy for their customer service interactions.
About Emplifi
Emplifi is the industry's leading unified CX platform, and it was designed to help businesses bridge the gap in customer experience by bringing together their marketing, care, and commerce functions. Emplifi is a global company that has over 20 years of experience in the industry. They have assisted over 7,000 brands, including Delta Air Lines, Samsung, and Ford Motor Company, in providing their customers with exceptional experiences at each and every touchpoint along their customer journey.