What Your Customer Experience Program Needs to Succeed

Customer Experience Program
Customer experience (CX) programs often struggle or fail because they are launched with the wrong goals, metrics or direction. Simply put, if you do not align your CX initiatives to customer-centric results, then you cannot be surprised if your CX program fails to deliver key benefits, such as improved retention, greater organic sales growth, higher margin, improved word of mouth, or more customer referrals. This invitation-only, complimentary virtual briefing explores what you need to create a strong, sustainable CX program that fosters a customer-centric culture and delivers business results. You will discover how to make CX matter more to leaders by demonstrating the business opportunity for improved customer satisfaction, loyalty and advocacy.
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Hidden Signals: Expanding your ABM Audiences

B2B Marketers continue to look for ways of improving their audience and ABM marketing tactics. Reaching the right people at target accounts or understanding who’s engaging with your products starts with a solid foundation of privacy-safe data in addition to an agile process to diagnose for opportunities. Learn how to find hidden account signals and recognize your buying committee.
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Seasonal Content Round Up

About the articles in the round up: 1. Why Pre-Planning and Timing is Critical for Seasonal Content Evergreen content isn’t the only option for your digital content strategy. Discover why seasonal content can boost your social media presence and check out this handy shortlist of special days to promote. 2. Secrets to Creating Mo
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Boosting Agent Productivity with Dynamics 365

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Data-Driven Approaches for Account Based Selling

Dun & Bradstreet, Inc

The customer journey is changing. It’s becoming less linear and a new type of customer is emerging – the B2B consumer. The B2B consumer is more likely to purchase digitally than traditional B2B buyers and, therefore, more likely to remain anonymous to your organization. A single source of truth for B2B data is needed to engage with today’s B2B consumer across the entire buyer journey. To win in today's competitive B2B world, sales and marketing must align to reduce time spent on non-selling activities and prioritize outreach to the right accounts and decision makers. Watch Nipul Chokshi, Vice President of Marketing at Lattice Engines, a Dun & Bradstreet company, and Steve Casey, Principal Analyst at Forrester, for this Tech-Talk webinar presentation on how account-based selling can accelerate demand.
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