Rethink! MarTech Summit

When the world gets unpredictable, it's easy to play it safe and cling to what worked yesterday. But that's not your best bet for success. Instead, it's time to take a chance. Change the game. And shake things up. Start with Shakeup B2B, an online event designed to spark new ideas, inspire action, and (gasp!) throw those long-held best practices out the window. We're lining up a full-day conference with concurrent sessions, one-on-one opportunities with subject matter experts, small-group roundtable discussions, plus two optional interactive workshops with certification.

You know the importance of a great customer experience. But without a proven framework, your irregular CX efforts may not be giving your customers the experience they deserve. In this session, you'll get Stacy's tested framework for "Doing CX Right"—based on research and real-world stories—and you'll discover how to use this framework to create a competitive advantage.

Despite economic challenges, now is the time for businesses to be bold. To ensure that their ecosystems are aligned, focused, and ready for the future. Because a customer experience that drives growth is not the responsibility of just one team: It requires CX, Marketing, and Digital working together to exceed customer expectations. So now is the time for boldness. Bring people and processes together across disciplines to achieve shared goals. Focus is key to success. Forrester CX EMEA Forum 2023 will deliver the aligned focus that CX, Marketing, and Digital professionals need, so that customer experiences can soar boldly, and companies can thrive.

The right technology – and how you integrate it into your content operations – can be the difference-maker in getting your team to work in harmony and your content to resonate with customers. At ContentTECH Summit, you’ll learn about the most meaningful tech tools and strategies for your content program, and how to use them to their fullest potential.