The State of Systems of Agreement, 2019 (Forrester)

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Agreements — whether with customers, partners, or employees — are the basis of business. They come in all forms and are everywhere within an organisation, from sales contracts to purchase orders to employee offer letters. Each agreement has potential to either improve or worsen the relationship with your company. Thus, making agreements easy, efficient, and secure is as essential for relationship building as it is for operational benefits.

Organisations across the globe are working to transform digitally to drive employee productivity, improve customer experiences, and increase security. These initiatives thrive when organisations place a premium on driving end-to-end automation wherever possible. Digitising and automating agreement processes should, therefore, be a critical component of your digital transformation strategy.

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