Account Based Data

AskNicely Launches Benchmark Program

AskNicely Launches Benchmark Program
On June 27, AskNicely, a leading customer experience software provider for service businesses, announced the launch of a free CX benchmark program. An AskNicely CX expert delivered a personalized analysis to service business leaders based on AskNicely 2022 State of Frontline Study, revealing their intention to improve CX and ultimately drive improved revenue growth, customer retention, and employee engagement.

“We know that service businesses need to move fast with their limited budgets and resources. So this is not your typical CX benchmark - nobody has the time for a weeks-long analysis and multi-year improvement plan that probably won’t deliver results,” says AskNicely Founder and CEO Aaron Ward.

“We know that service businesses need to move fast with their limited budgets and resources. So this is not your typical CX benchmark - nobody has the time for a weeks-long analysis and multi-year improvement plan that probably won’t deliver results,” says AskNicely Founder and CEO Aaron Ward. “Services businesses committed to improving their customer experience can now start with our free benchmarking program to figure out where to get started today. And they will see real-world estimates of return on investment in revenue, customer experience, and employee efficiency from making these changes. Our team of CX experts will then work with them to implement a path to success, delivering measurable results 90 days after getting started.”

The AskNicely Benchmark Program is quick and easy to use, but it delivers powerful insights gleaned from the AskNicely 2022 State of Frontline research study, one of the key findings of which was the clear link between frontline employee experience and the success of customer experience programs. Metrigy conducted a first-of-its-kind commissioned study for service businesses in North America, Europe, and APAC, and the results revealed the secrets of their CX success by uncovering four key areas that have the most impact in CX:
  • Defining and publishing your service standard
  • Tracking, sharing, and acting on feedback
  • Empowering and rewarding frontline employees
  • Personalizing coaching to increase training effectiveness
Additionally, AskNicely has developed other tools and resources to help service businesses develop excellent customer experiences:
  • Frontline Success Masterclasses
  • Education, Ebooks, guides and more
  • Case studies
  • The Frontline Coaching Playbook
  • Frontline Magic Community
  • Podcast and Events

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