On March 14, 2023, ON24, a leading digital engagement platform, released a report on ‘The State of Digital Maturity in Europe: The Tools, Techniques and Strategies Marketers Need to Drive Results.’ The company gathered responses from over 800 marketing leaders in 12 countries, finding that successful enterprises had a digitally mature marketing team. The report also highlighted that marketers in high-revenue companies scored the highest levels of digital maturity. Among the surveyed European countries, Italy, Portugal, and Spain had the most mature marketers.
Most high-performing companies defined success in terms of increased revenue and aligned their programs with pipeline objectives. 87% of these businesses matched their digital strategy with their marketing and sales objectives and used pipeline and funnel conversion rates as key performance indicators. 81% of the most advanced marketers are data-driven, utilizing digital channels to collect first-party data.
Nonetheless, the report indicated that even the most experienced marketers had room for growth. While most marketers were able to set objectives and develop strategies aligned with those objectives, only one in five leveraged data-driven insights to optimize digital engagement all year. European B2B marketers are gathering data but struggling to use analytics and insights gained to take action. Only 20% of marketers surveyed are using this data to change strategy, and a majority are not personalizing digital experiences.
ON24 determined digital maturity through a series of questions to determine an overarching “maturity score” among five categories: Technology; Data and Measurement; Driving Action and Engagement; Strategy, Process and People; and Experiences and Personalization. These categories suggest an organization’s ability to scale marketing programs in digital channels and advance business goals.
The report showcases significant opportunities for B2B marketers to drive growth in 2023 by outlining key aspects of a digitally mature marketing team. It also revealed the importance of leveraging data to inform optimization, deliver intelligent campaigns, drive digital engagement, and enable personalization at scale. The full report is available on the ON24 website.
About ON24
ON24 is a renowned sales and marketing platform for digital engagement, empowering businesses to drive engagement and generate first-party data. It offers a sales and marketing platform delivering a portfolio of webinars, virtual events, and content experiences to drive revenue growth across the enterprise. Its platform powers digital engagement for over 2,000 customers worldwide, including major global technology, healthcare, and industrial manufacturers. ON24 is headquartered in San Francisco with offices in North America, EMEA, and APAC.