ACCOUNT BASED DATA
Simplr | September 15, 2022
Simplr today announced that registration is open for MOMENTOUS '22, the premier annual event dedicated to exploring the future of CX and the NOW Customer. The event will be held in-person at the Grand Hyatt, Nashville from November 1-2, 2022.
Last year's inaugural MOMENTOUS virtual event marked the launch of the NOW CX movement, a groundbreaking approach that's custom fit to meet and exceed the demands of the NOW Customer. Now in its second year, MOMENTOUS '22 will feature customer service and marketing leaders representing brands including Restaurant Brands International, Asurion, Chubbies, Princess Polly, and more. Presentations will cover the following topics:
3 Most Important Things to Have in a Chatbot
What Everyone Should (and Should Not) Consider When Applying AI to a Customer Service Strategy
How to Bring the In-Store Experience Online and the Online Experience In-Store
Why Customer Service Employees Are Your #1 Brand Ambassadors
Weathering a Downturn without Letting Customers Down
"CX, marketing and ecommerce leaders are currently faced with a daunting task: how to efficiently and effectively meet the ever-changing expectations of the NOW Customer while simultaneously navigating their way through a time of economic uncertainty," said Daniel Rodrigurez, Simplr CMO. "With MOMENTOUS '22, we are honored to bring together the best minds in the business when it comes to facilitating truly exceptional relations between consumers and companies and help other leaders establish a NOW CX foundation upon which they can build durable success for years to come."
"CX, marketing and ecommerce leaders are currently faced with a daunting task: how to efficiently and effectively meet the ever-changing expectations of the NOW Customer while simultaneously navigating their way through a time of economic uncertainty," said Daniel Rodrigurez, Simplr CMO.
Simplr is the conversational experience platform for the NOW CX era. The company's AI-enabled platform unites chatbots and human assistance to deliver instantly scalable premium pre-sale shopping assistance and customer support. The result for Simplr customers is best-in-class experiences throughout the consumer journey, increasing loyalty, satisfaction, and revenue. Simplr is funded by Asurion, which continues to support its growth.
Find more information about Simplr at https://www.simplr.ai/.
mCloud, Google Cloud | November 02, 2022
mCloud Technologies Corp. (Nasdaq: MCLD) (TSXV: MCLD), ("mCloud" or the "Company") a provider of cloud technology solutions optimizing the performance, reliability, and sustainability of energy-intensive assets today announced it has implemented a new go-to-market plan on the back of its recent announcement it had entered a strategic partnership with Google Cloud.
As announced on October 27, 2022, this strategic partnership closely integrates and aligns the Company with Google Cloud to jointly co-market, co-sell, and deliver AssetCare sustainability solutions to customers worldwide, starting with specific customers already working with both companies globally and in the United States, Canada, UK and Europe, Saudi Arabia, Malaysia, and Japan. These activities will widen the AssetCare business and expand mCloud's customer base.
As a result of this integration, mCloud expects it will benefit from greater than 25% improvements to its cost structure beginning in calendar Q4 2022 and fully in place by end of Q1 2023. These optimizations include an approximate 25% reduction in headcount already implemented in Q3 2022, aligned with the Company's exit from its Technical Project Services business (see below), along with sustained improvements to costs associated with sales and marketing and research and development as these align with Google Cloud.
Go-to-Market Plan Specifics with Google Cloud
Account-based sales with Google Cloud: mCloud has already taken action to collaborate and coordinate with Google Cloud to define and kick-off joint sales with key accounts globally. These joint sales activities are focused near-term on annual recurring revenue ("ARR") growth through the close of immediate AssetCare opportunities, complemented by longer-term account plans that increase account ARR through mutual up-sell and cross-sell of AssetCare and Google services.
Exit from Technical Project Services: With joint mCloud-Google Cloud sales activities now underway, the Company decided in Q3 2022 to fully exit its Technical Project Services business in favor of focusing the Company's resources on higher-margin AssetCare growth. The renewed focus on AssetCare sales and delivery enables mCloud to leverage the continued customer access it achieved through its Technical Project Services business in western Canada. These customers are now among the key accounts being jointly targeted by mCloud and Google Cloud. The Company reduced headcount primarily in the areas of direct delivery of professional services, retaining the data and expertise from this business, which remains invaluable in the development and delivery of AssetCare worldwide.
Retirement of low-value legacy connected assets and workers: As the Company integrates AssetCare with Google Cloud, the Company has also elected not to continue delivering or pursuing the renewal of numerous assets and workers contracted early in mCloud's history. Most of these connected assets and workers are from disparate small-box retail facilities that would not see any direct benefit from the transition to Google Cloud and relied on legacy infrastructure that will be made obsolete with AssetCare on the Google Cloud Platform. Growth from sales jointly with Google Cloud is expected to rapidly make up and exceed the minor recurring value of these connections.
Migration and integration of AssetCare technologies with Google Cloud: Technology development activities to move AssetCare to Google Cloud are already underway. For customer applications such as AssetCare connected worker capabilities using Agnity communications capabilities, the move to Google Cloud will mean faster deployment, streamlined onboarding by way of eliminating legacy dependencies on virtual machines no longer required on Google Cloud, and a more powerful, more precise, and more robust user experience via AssetCare capabilities in the field.
Auto dealerships focus in North America: mCloud and Google Cloud are also jointly pursuing the digital transformation of auto dealerships, aligned with mCloud's focus on delivering electric vehicle (EV) charging optimization capabilities at these facilities. Google offers unique workplace solutions for auto dealerships that translate into an even more compelling AssetCare value proposition for auto dealerships looking to digitalize their operations.
Announced on May 5, 2022, mCloud has worked with Carbon Royalty Corp throughout this calendar year to advance this growth focus. Carbon Royalty Corp has provided mCloud with the working capital to implement AssetCare at auto dealerships, including the purchase of required permit applications, hardware, and the support needed to develop carbon credits and foster the generation of carbon offsets. With the Google Cloud partnership now in place, mCloud has approached Carbon Royalty Corp with the possibility of potentially restructuring the original agreement while Carbon Royalty Corp continues to operate and manage the carbon credits and all other offsets jointly generated by mCloud and Google Cloud.
While no agreement has yet been reached and there is no guarantee such an agreement will be achieved, mCloud and Carbon Royalty Corp are working toward a mutually beneficial arrangement where mCloud returns the deployed capital used in customer deployment, permitting, and solution development, evolving the relationship to one focused around leveraging Carbon Royalty Corp's expertise to manage and develop carbon credits and carbon offsets across all joint mCloud and Google Cloud activities, tracked through AssetCare for a fixed royalty rate.
mCloud President and CEO Russ McMeekin offered additional commentary on the plan: "The nature of our strategic partnership and integration with Google Cloud includes mechanisms for contracting via Google Cloud as the contracting entity to end customers. As a result, the details of customer contracts must remain confidential in accordance with Google Cloud policies."
mCloud President and CEO Russ McMeekin offered additional commentary on the plan:"The nature of our strategic partnership and integration with Google Cloud includes mechanisms for contracting via Google Cloud as the contracting entity to end customers. As a result, the details of customer contracts must remain confidential in accordance with Google Cloud policies. As announced earlier this week, we are moving very quickly to join forces with Google Cloud in co-selling AssetCare worldwide to drive ARR growth. mCloud and Google Cloud together is truly a sum greater than its parts."
About mCloud Technologies Corp.
mCloud is unlocking the untapped potential of energy-intensive assets with cloud-based solutions that curb energy waste, maximize energy production, eliminate harmful emissions, and get the most out of critical energy infrastructure. Through mCloud's portfolio of AssetCare™ solutions, mCloud enables asset owners and operators in energy- and asset-intensive industries such as oil and gas, wind, and commercial facilities to use cloud-based digital twins, AI, and analytics to optimize asset performance, reliability, and sustainability. mCloud has a worldwide presence with offices in North America, Europe, the Middle East, and Asia-Pacific. The company's common shares trade in the United States on Nasdaq and in Canada on the TSX Venture Exchange under the symbol MCLD. Visit mcloudcorp.com to learn more.
RollWorks | September 01, 2022
Account-based marketing platform RollWorks, a division of NextRoll, today announced increased momentum across its Agency Partner Program, a network of innovative, trusted, leading agency partners for RollWorks' customers to access when they need it. In the past 8 months since the program was launched, RollWorks has added more than 50 agency partners, including 97th Floor, Digital BIAS, RenderTribe, and SageFrog.
"When we launched the RollWorks Agency Partner Program last fall, we couldn't have predicted the response we've seen," said Mike Stocker, SVP of Partnerships at RollWorks.
"When we launched the RollWorks Agency Partner Program last fall, we couldn't have predicted the response we've seen," said Mike Stocker, SVP of Partnerships at RollWorks. "The industry's most respected and innovative agencies are seeking to combine the expertise of RollWorks with reputable agency partners to convert prospects into successful customers, and we are thrilled to guide them on their ABM journey."
RollWorks provides account-focused B2B companies a platform to align their marketing and sales teams and confidently grow revenue. The RollWorks Agency Partner Program, which launched in November 2021 with premier partners Acclaro, Inc., Intelligent Demand, and SmartBug Media®, gives RollWorks customers access to agencies they can engage with who are knowledgeable about RollWorks and broader ABM strategies.
Agency partners gain access to an ABM expert to help drive broader market knowledge, thought leadership, and best practices. Agency partners can augment their offerings to include recommendations for leveraging ABM in their marketing efforts and within their overall tech stacks:
97th Floor is a digital marketing agency specializing in SEO, creative, automation, and paid digital advertising. "As an enterprise marketing agency, we at 97th Floor love that RollWorks' campaign structure has the funnel framework baked in. RollWorks has one of the most solid track records of helping us generate bottom-line revenue for clients instead of just impressions and clicks." —Trent Mortensen, Head of Partnerships, 97th Floor
Digital BIAS helps B2B SaaS Product and RevOps leaders scale beyond £10M ARR through tightly aligned ABM programs. "As a HubSpot partner agency, the RollWorks integration is key to frictionless execution of our clients' customer acquisition strategies. The RollWorks platform is flexible for companies of all sizes, which means ABM is no longer unobtainable or just for the enterprise and we can drive growth earlier in the development of a range of SaaS sales organizations." —Paul Sullivan, Founder and Managing Director, Digital BIAS
RenderTribe is a B2B digital marketing agency that helps SaaS companies discover and implement an account-based strategy that scales. "RollWorks is RenderTribe's go-to-technology platform when creating ABM strategies with clients. RollWorks allows our team to align messaging to the journey stages of our clients' target accounts precisely when it's most beneficial, increasing engagement and accelerating pipeline movement."—Peter Bean, Founder, RenderTribe
RollWorks aims to add 100 more agencies to its program this year. Learn more and join the RollWorks Agency Partner Program.
RollWorks, a division of NextRoll, offers ambitious B2B companies an account-based platform to align their marketing and sales teams and confidently grow revenue. Powered by proprietary data and machine learning, RollWorks' solutions address the needs of organizations large and small — from those with best-in-class ABM programs to those just beginning their exploration. By empowering teams to identify their target accounts and key buyers, reach those accounts across multiple channels, and measure program effectiveness in their system-of-record, RollWorks is an indispensable platform for marketers and sellers who believe that an account-based approach is just good business. To learn more visit www.rollworks.com.
BUYER INTENT DATA
Clearbit | September 05, 2022
Clearbit is a marketing intelligence solution that helps B2B marketing and revenue teams activate their ICP so they can grow faster and smarter. Clearbit’s Weekly Visitor Report gives customers free access to an interactive dashboard of the companies visiting their site and this new version includes intent data, visitor tagging, sharing, filtering, channel analysis and more.
The Weekly Visitor Report Version 2.0 aims to identify, track and take action on a company’s highest-intent prospects through:
Intent Data: Identifying prospects based on increases in week-over-week website activity to high-intent pages;
Company Profiles: Accessing more data points to qualify and take action on companies that meet customer’s ICP;
Prospect List: Tagging, tracking and sharing companies that users want sales to pursue;
Traffic Quality Data: Validating marketing efforts and spending by seeing firmographic breakdowns of traffic by channel; and
New Filters: Increasing focus by sorting or hiding by intent, customers, competitors, etc.
Who It's For
The Weekly Visitor Report tool is designed for marketing, growth and demand generation professionals looking to gain deeper insight into who’s visiting their website and alert sales when prospects are showing intent to increase conversions.
What It Solves
It seeks to eliminate pipeline FOMO by revealing which companies are ready to buy now, including companies interested in solutions and those visiting a company’s site that haven’t filled out a form to identify themselves.
What Makes It Special
The Weekly Visitor Report 2.0 de-anonymizes companies visiting a customer’s website and sends an interactive summary of the ones that visited the site the most.