B2B eCommerce The New Rules of Engagement

November 30, 2016

B2B eCommerce is more than twice as large as B2C, and it’s growing even faster. In the past, most B2B companies were reluctant to drive digital innovation. There were plenty of reasons for this slow pace of change, including inertia to disrupt deeply embedded business systems and processes. Many businesses have simply been unaware of the available tools and technologies they can leverage to meet their business needs. Recent B2B eCommerce consumerization is driven by a range of customer, cost, and market factors. Business customers are demanding increasing levels of service and convenience. Cost pressures are forcing businesses to find ways to streamline operations and reduce expenses. Markets are becoming hyper-competitive, requiring businesses to squeeze competitive advantage from every possible angle. Despite these challenges, there are numerous multichannel B2B eCommerce opportunities that businesses can take advantage of to increase revenue, decrease costs, create competitive advantage, and create long-term business value.

Spotlight

TBC

TBC is an independently owned, full-service ad agency headquartered in Baltimore. Thanks to the eclectic, talented group that makes up our 100+ person agency, we’ve grown into a top-50 independent shop in the U.S., serving clients large & small. What we do is solve your communications problems in whatever medium it takes to do the job, no matter what field you’re in. We listen and study until we find the right way to tell your story, in your voice and with your logo.

OTHER WHITEPAPERS
news image

How to Go to Market Confidently in 2023, Using Company Surge

whitePaper | July 1, 2023

As we mentioned, today’s B2B buying committees can be composed of dozens of different roles spread across a business, and they typically have different objectives in mind. The CTO might be trying to determine how well a SaaS solution fits with their current tools and infrastructure, while the CFO may be focusing more on cost management and financial stability. Regardless of how well (or poorly) all of these different roles communicate with each other, they all do one thing when considering a new marketing technology solution: Research.

Read More
news image

Increase Demand Gen Results With These 5 Tactics

whitePaper | January 5, 2023

Demand Generation within B2B organisations has progressed in recent years, both innovatively and intuitively. Whether it’s embracing and adopting maturing predictive technologies and ABM methodologies or macro factors, including Covid, that forced a complete focus on digital engagement, marketers have had to respond instantaneously, researching, and activating digital approaches that ensure demand generation continuity and growth.

Read More
news image

COLLABORATIVE ABM: BEYOND SALES & MARKETING ALIGNMENT

whitePaper | November 20, 2019

As we asserted in our recent white paper, Humanizing the Account Based Marketing Experience, marketing/sales duo that don’t respect each other can torpedo even the best Account Based Marketing (ABM) program. While many of today’s account based marketing and sales strategies are powered by technology and AI, the human element (knowing who your customers and prospects are at a deep level) is critical.

Read More
news image

How to nudge your CX and transform your business

whitePaper | March 23, 2023

Here’s the simple truth we’ll be exploring in detail in this white paper: if you work for a company, you’re already in the business of behavior. That’s because if your business is going to prosper, you’re going to need to influence behavior. Your own, your people… and your customers. Whether it’s choosing a service provider, completing a purchase journey or opting for self-service rather than making a call, customers constantly make choices about how to interact with businesses. And as the world becomes more digital and remote, your behavior – and the choices that you and your customers make as a result – become more important than ever.

Read More
news image

Leveraging Insights to Power Account-Based Marketing

whitePaper | June 27, 2022

Effective account-based marketing (ABM) requires ample, timely and accurate account and contact insights. The insights that matter for ABM can be classified by data type and level of granularity. Choosing the right types of insight depends on the organization’s ABM approach.

Read More
news image

Overcome Bad Data Using Intent Data as Part of Content Marketing Efforts

whitePaper | September 1, 2022

This paper focuses on the value of clean data and what it means for business development and the potential for increased profits when clean data is enhanced with intent data and fit. A report from the Royal Mail found that 34% of marketers don’t recognize the impact of poor data on their bottom line. It also estimates that approximately 6% of a company’s annual revenue is lost through the use of poor data.

Read More

Spotlight

TBC

TBC is an independently owned, full-service ad agency headquartered in Baltimore. Thanks to the eclectic, talented group that makes up our 100+ person agency, we’ve grown into a top-50 independent shop in the U.S., serving clients large & small. What we do is solve your communications problems in whatever medium it takes to do the job, no matter what field you’re in. We listen and study until we find the right way to tell your story, in your voice and with your logo.

Events