Predictions 2023: Customer Experience

Over 90% of B2B marketers say they recognize the importance of implementing an account-based strategy, both in terms of increasing ROI and improving customer retention. Still, many organizations hesitate to fully commit to it, citing concerns about cost and overhauling internal operations. An account-based approach doesn’t have to be complex. Simply aligning around which accounts to prioritize and how to effectively engage them, helps marketing and sales teams close deals faster.

If you have questions about ABM, you’re not alone. Watch this webinar with SiriusDecisions Senior Research Director Jonathan Tam and The Mx Group Senior VP Tony Riley as they discuss how to determine where you are on the Demand Spectrum and provide real-world insights about how to implement an ABM pilot (or improve your current ABM program). You’ll learn about SiriusDecisions’ Demand Spectrum framework and how to “start where you are” with ABM, improve your plans along the way and measure your success to gain buy-in.

Traditional call centers that simply log service cases, provide scripted standard answers and facilitate problem resolution tasks no longer cut it in today’s competitive retail environment. Modern call centers are at the front lines of the consumer experience and need to be an integral part of a retailer’s business strategy in

Over the past couple of years, B2B marketers have adopted account-based marketing programs in droves. In fact, 85% of the marketers surveyed by ITSMA and the ABM Leadership Alliance have had their ABM efforts in place for less than two years. While the ABM approach of establishing a highly targeted set of accounts has been around for decades, new technology, like programmatic ABM display advertising has made discovering, reaching and nurturing account-based prospects much more achievable.