Buyer Intent Data
Forrester | October 09, 2023
As per Forrester’s recent report, 'The State Of Business Buying, 2023', it's revealed that buyers worldwide are highly price-sensitive as they encounter macroeconomic challenges. Over a third of B2B buyers in North America and Europe, and more than a quarter in Asia Pacific, prioritize price. The purchasing process has become increasingly intricate, leading to delays. To aid faster decisions, providers must ensure upfront price transparency and demonstrate the ROI of their offerings throughout the buyer's journey.
The report, drawing insights from over 18,000 global business buyers, highlights key factors shaping buying decisions in 2023 beyond financial limitations:
While younger buyers are acquiring more purchase influence in the buying cycle, they encounter more challenges. In fact, "unable to develop internal consensus on vendor selection" is a common reason cited by younger buyers. 71% of Millennial and Generation Z respondents indicated that they might have less decision-making authority than elder purchasers.
Buyers found vendor-owned interactions, like engaging with product experts, free trials, and sales representatives, more meaningful than interactions with third-party sources such as industry conferences or general business publications. Specifically, product experts have the most influence over buyers, providing the best clarity and value to assist them in locating the optimal solution for their requirements.
Distinct buying patterns surface when analyzing behaviors across Asia Pacific, Europe, and North America. Over 30% of North American buyers prioritize ease of doing business, while in APAC, trust, provider expertise, and vendor relationships hold more weight in purchase decisions. Around 43% of North American buyers involve no more than two individuals within a single department in purchase decisions, compared to 29% in Europe and 35% in APAC.
VP and Research Director at Forrester, Amy Hayes, said,
Due to budget constraints and continued economic uncertainty, buying decisions are getting delayed.
[Source – Business Wire]
Forrester is one of the world's most influential research and consulting firms. It assists leaders across the technology, digital, marketing, customer experience, sales, and product functions in accelerating growth through customer obsession. Leaders from around the world are enabled to be capable at work by Forrester's exclusive research, consultancy, and events, which enable them to navigate change and place their customers at the core of their leadership, strategy, and operations.
Business Wire | October 04, 2023
StackAdapt (www.stackadapt.com), the leading self-serve programmatic advertising platform, has partnered with Lead Forensics, the world’s No. 1 B2B website visitor identification software, to expand StackAdapt’s latest ABM Targeting and Measurement solution.
This integration empowers B2B marketers and ad agencies seeking to reach highly specific audiences within EMEA and Canada in addition to the company’s existing targeting capabilities for the US.
Key Benefits for B2B Marketers and Advertisers:
Expanded Market Reach: B2B marketers can now extend their reach beyond the US and tap into new markets in EMEA and Canada targeting a broader audience and potential customers.
Relevant Targeting: This expansion ensures that ad campaigns are relevant and resonate with the right audience.
Measurable Impact: With highly accurate measurement capabilities, B2B marketers can assess the performance of their campaigns and make data-driven decisions to optimize results, leading to higher ROI and more effective marketing efforts.
Frictionless Campaign Management: The self-serve solution offers easy-to-use features for campaign creation and reporting, saving time and resources for B2B marketers and streamlining their advertising process.
Low-Risk Testing: The solution allows for quick campaign activation without contractual minimums, giving B2B marketers the confidence to experiment and learn, leading to improved strategies and successful outcomes in the long run.
“We’re delighted to partner with StackAdapt,” said Chris Murray, Vice President of Partnerships at Lead Forensics. “We know how powerful our data is and we look forward to working with StackAdapt to help businesses connect, engage, and succeed like never before.”
Agent3 is a global ABM agency focused on delivering hyper-targeted campaigns for its clients. As a StackAdapt partner, it was one of the first to harness the power of Lead Forensics' IP data.
This collaboration extends our ability to offer increased reliability, visibility and scale in EMEA and Canada, as well as complimenting and expanding the reach provided by many of our customers' existing pure-play ABM platforms across the US, explained Daniel Sands, Chief Innovation Officer and Partner at Agent3.
“With precise audience targeting via StackAdapt, combined with the ability to measure campaign impact with pinpoint accuracy, our agency was able to achieve really great scale and performance metrics. We were particularly impressed from an account attribution perspective and the data we were able to capture about the companies we had reached. This partnership represents a significant milestone in our ability to deliver outstanding results for our clients."
"The ability to provide ABM measurement in EMEA and North America is a unique delivery for our platform compared to competitors, and we are thrilled to provide this offering thanks to our partnership with Lead Forensics,” said Michael Shang, Vice President of Partnerships and Business Solutions at StackAdapt. "This collaboration allows us to provide a comprehensive self-serve solution that caters to the evolving needs of B2B marketers and advertisers seeking to make a measurable impact."
StackAdapt provides easy access to its platform with no monthly minimum commitment, including for ABM targeting. For B2B marketers, StackAdapt utilizes programmatic to deliver an increase in leads and sales to meet growth requirements and build a long-term sustainable funnel.
For more information, visit www.stackadapt.com.
About Lead Forensics
Lead Forensics is the world's #1 B2B website visitor identification software. Trusted by 60,000+ customers, Lead Forensics owns the world’s largest database of business IP addresses, enabling you to identify B2B website visitors, access contact information for key decision-makers, and get detailed website analytics. Lead Forensics has been named as one of the 100 Best Global Software companies and the software has also been named in the world’s Top 25 Best Software Products by G2. For further information, visit www.leadforensics.com
StackAdapt is a self-serve programmatic advertising platform used by hundreds of brands and agencies around the world. StackAdapt’s data-driven platform combines state-of-the-art machine learning with a clean and intuitive user interface to provide media buyers with an easy way to plan, execute and drive the best performance across all devices, inventory, and publishing partners. StackAdapt has been recognized as one of the fastest-growing technology companies in North America, is rated the number 1 demand-side platform (DSP) on G2, and is the highest performing and easiest to use platform. For further information, visit www.stackadapt.com.
Intuit Mailchimp | September 11, 2023
Intuit Mailchimp, one of the world's leading email marketing and automation platform, has announced the launch of a new global brand and product campaign titled 'Turn Clustomers into Customers.' This campaign was developed in collaboration with its in-house agency, Wink Creative, which was designated the 2023 In-House Agency of the Year by Ad Age. They also received support from industry powerhouse Pretty Bird, renowned director Calmatic, and the creative agency Breakfast for Dinner.
The campaign, aimed at advanced marketers worldwide, seeks to create a whimsical and ethereal world based on the sentiments marketers experience as they progress through the various stages of the traditional marketing funnel.
For instance, when marketers are in the initial phases of attracting prospective customers and making them aware of a specific product or service, they often experience feelings of disorder, confinement, and confusion.
As marketers begin to create awareness and purchase consideration among their target audience, the campaign transitions to visuals that evoke liberating, graceful, and ethereal emotions.
Finally, when marketers reach the desired stage of converting prospective customers into paying customers, resolving the complex web of their Clustomer problems, the visuals become more grounded, balanced, and tidy. This exemplifies the strength and efficiency provided by Mailchimp's automation tools and AI-backed marketing.
Jeremy Jones, Group Creative Director, Intuit Mailchimp, said,
We are in a unique position to be a marketing firm marketing to marketers. So when research revealed that our advanced marketing customers' biggest pain points was figuring out better ways to personalize at scale to make the most out of their customers' web, we instantaneously wanted to visualize that pain point in a fun and simple way that marketers could identify with. And thus, the idea of Clustomer was born. A tangled mess of customers with distinct behaviors that have all been grouped together as one audience.
[Source – CMS Wire]
Jones expressed that at Wink, the team believed it was their best and most distinct campaign to date, and they couldn't have been more excited for the world to see it.
About Intuit Mailchimp
Intuit Mailchimp is a marketing automation and email service for growing enterprises. The company empowers millions of customers around the globe to start and develop their businesses with superior marketing technology, award-winning customer service, and inspiring content. Mailchimp places data-driven recommendations at the core of your marketing, allowing users to discover and engage customers across social media, email, landing pages, and advertising—automatically and with the assistance of AI.
Account Based Data
Sprinklr | September 18, 2023
Sprinklr, a leading unified customer experience management (Unified-CXM) solutions provider, has unveiled its latest platform release, version 18.8. This significant update integrates Sprinklr's AI+ platform with Google Cloud's Vertex AI and OpenAI's GPT models, making it accessible to all customers. Release 18.8 boasts over 700 new features and enhancements across four essential product suites, Sprinklr Service, Sprinklr Insights, Sprinklr Marketing, and Sprinklr Social, positioning Sprinklr at the forefront of modernizing enterprise customer experience management.
In the Sprinklr Service suite, generative AI boosts contact center efficiency, automating insights identification, suggesting actions, and simplifying quality management with auto-created scoring parameters. Version 18.8 introduces Generative AI for Conversational Analytics 2.0, highlighting contact drivers and spotting speech issues. Conversational AI+ powered by generative AI enables dynamic dialog creation, while agents can personalize shopping experiences in real-time during video calls, adding products and advanced features to customer carts.
Within the Sprinklr Insights suite, the release features an AI-powered insights assistant that provides root cause information and actionable recommendations. It also includes Generative AI-Powered Automatic Summarization, which summarizes conversations and content, highlighting key details and reducing review time. The ability to capture conversations and content from major Chinese social apps further extends source coverage.
Users can benefit from effortless ad content creation, with the Sprinklr Marketing suite making it easier to generate engaging ad content quickly and efficiently at scale. Dynamic content adaptation allows for seamless modification of existing content to meet specific needs, including tone, length, and translation. The platform also streamlines UTM tracking for non-social content and offers optimized management of Google Discovery Ads for a native ad experience.
Additionally, the Sprinklr Social suite enhances social media engagement and governance with industry-leading governance features, new Slack integration, and automated video optimization capabilities. These enhancements collectively reinforce Sprinklr's commitment to providing businesses with powerful tools to streamline operations and improve customer engagement.
Sprinklr AI+ represents a significant leap in generative AI capabilities, providing a comprehensive solution for customer service, insights, social media management, and marketing while maintaining enterprise-level governance, security, and data privacy. The refined appeal of Sprinklr AI+ lies in its user-friendliness; clients can leverage the power of Generative AI with minimal workflow modifications. It instills confidence by ensuring accuracy, security, and privacy within the Sprinklr platform. This flexible AI-everywhere offering combines Sprinklr's specialized AI models with top-notch generative AI capabilities, promising enhanced productivity, informed decision-making, and superior customer-facing team experiences.
Sprinklr is a prominent enterprise software company specializing in optimizing all customer-facing operations. Powered by advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform empowers businesses to consistently deliver human-centric experiences across every customer interaction, leveraging modern communication channels. With its headquarters in New York City, the company boasts a global workforce dedicated to enhancing customer experiences.