Q&A with Mark Emond, Founder, President at Demand Spring

Media 7 | July 20, 2021

Mark Emond, Founder and President at Demand Spring, founded and leads Demand Spring, an organization of dynamic, experienced individuals with a passion for working with B2B Marketers in building the marketing strategies, content, and technology stacks that drive transformation and top-line results. They work with organizations ranging from early-stage to many Fortune 500 organizations.

Content is at the heart of great marketing today. It needs to educate, inspire, and convert. It must be tied to the unique rational and emotional needs of each target persona


MEDIA 7: What was your inspiration behind starting Demand Spring?
MARK EMOND:
In the early days of my career, I worked in marketing for several larger organizations, including IBM, Cognos, and Corel. But throughout that time, I always had an entrepreneurial drive and a belief that I could create a firm focused on the demand side of marketing. While there are many brand agencies, I always struggled to find a great demand-focused one when I was on the client-side. I thought I could help address that gap and help marketers operate from a more strategic position in their organization. And so, 9 years ago, I took the leap and founded Demand Spring.


M7: How does Demand Spring’s Leap Advisory help your clients strengthen their marketing teams?
ME:
We studied the market deeply for about a year to really understand that there is a pragmatic advisory gap that exists between CMOs and their executive teams today. Leap addresses that by enabling our clients with access to over 25 CMOs, thought leaders, authors, and subject matter experts across all marketing disciplines. Our Leap customers engage with these advisors as a sounding board, to drive education throughout their teams, for custom strategy sessions, and for external-facing presentations to help connect with their stakeholders.


The key is to use data and technology to serve up highly targeted content across channels, tuned to the stage of the buyer journey a prospect is in, and what their behavior shows they are most apt to engage in.


M7: What marketing channels do you use and which ones do you see as the most promising, given your target customers?
ME:
We are big believers in an integrated multi-channel model— in both, our own marketing and the work we do with our clients. In today’s long B2B buying journey, buyers are in control and they are interacting across multiple channels. The key is to use data and technology to serve up highly targeted content across channels, tuned to the stage of the buyer journey a prospect is in, and what their behavior shows they are most apt to engage in.


M7: How does Demand Spring’s integrated revenue marketing services help marketing organizations outperform?
ME:
Our team delivers advanced yet pragmatic marketing strategy and activation services to our clients. Most of our consultants have spent much of their careers on the client-side, so we understand the need for quick wins and long-term transformation. We use a methodology called the Revenue Marketing System that has five dimensions that marketers should seek to optimize in order to drive great client experiences and revenue. They need to deeply understand their buyer personas and the buyer journey. They need to align marketing and sales and break down silos within marketing. They need to develop their talent and their business practices and processes. They need to deliver exceptional and highly personalized engagement through content and digital practices. And they need to do it at scale by automating and analyzing it with technology. We deliver services that line up with all five of these dimensions.


Great content engenders a two-way dialogue. It’s about telling stories but also sparking conversations with your prospects and customers.



M7: What role does content marketing play for product marketers? Which content format performs best for your product?
ME:
Content is at the heart of great marketing today. It needs to educate, inspire, and convert. It must be tied to the unique rational and emotional needs of each target persona. Great content engenders a two-way dialogue. It’s about telling stories but also sparking conversations with your prospects and customers. The format really depends on the persona and the stage of the buyer journey they are in. That is why it’s essential that a great content strategy goes hand in hand with a deep buyer persona and buyer journey research.


M7: When you are not working, what are you seen doing? Would you like to share your hobbies with us?
ME:
Our family is really active. Our typical day involves an early morning dog walk, swimming in our pool, and usually going to a sport, such as soccer or horseback riding for my daughter. I have a huge passion for coaching youth basketball. In addition to being a competitive basketball coach, I serve as the Director of Player and Coach Development for my local youth basketball association. So, I spend lots of time at the gym and love developing young people and basketball players.

ABOUT DEMAND SPRING

Demand Spring helps marketers deliver pipeline and revenue through integrated B2B Revenue Marketing advisory and implementation services. We’re a boutique firm with over 20 full-time employees throughout the US and Canada. We serve high growth technology organizations right up to Fortune 1000 brands such as BNY Mellon, Dun & Bradstreet, Canon, Fidelity Investments, Putnam Investments, Staples, and Waters Corporation.

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Historically, teams have relied on guesswork, manual processes, and missing and inaccurate data, resulting in systematic under-estimation of all personas that make up the full committee. With Demandbase Buying Group AI, this will all change. For the first time, companies will be able to use AI to automatically generate their ideal buying groups, create different buying groups for different products and journey stages, find the right contacts for each persona — adding them to their CRM, if not already there — and engage them with accurate contact information. The result will be fewer missed, lost, or delayed deals and vastly superior go-to-market execution. Demandbase pioneered the ABM movement and is now leading the way in this latest evolution of B2B go-to-market. 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Additionally, first-party behavioral analytics are now easily accessed through a dashboard that allows sales professionals and managers to focus their resources on the best opportunities, winning more deals faster. “Folloze and Outreach provide teams with the ability to uplevel sales and marketing activities in their own respective ways,” said David Brutman, Co-founder and Chief Product Officer at Folloze. “The integration addresses a critical gap as budgets are shrinking and organizations strive to garner better results with current or reduced investments. By bringing these dynamic platforms together, joint customers that lean on their sales channels as a critical driver of engagement and pipeline acceleration will now have a more unified experience that amplifies value and drives greater performance and personalization.” A Smarter Way to Drive Pipeline and Engage Prospects By integrating the prospecting capabilities of two industry leaders, Folloze and Outreach help sales and marketing teams play to win from the first human touch by creating a better initial experience and the backend data to prioritize the most engaged and best opportunities. Marketers can orchestrate campaigns through a variety of channels such as ads, social media, physical mail, marketing emails, as well as with the sales team, all reinforcing each other with consistent messaging and content and one standardized analytics stream handed over directly to sellers. This provides the foundation for persistent profiling and ongoing experience continuity, enabling a stronger communication channel with less back and forth email messaging, which saves time and improves relationships. Campaign efforts result in actual pipeline creation, building a revenue engine like never before. “Outreach is committed to making it easier for our customers to create pipeline and close more deals. We seek partners who further this mission, and Folloze definitely fits our criteria,” added Phillip Friedman, Head of Partner and Ecosystem at Outreach. “This integration helps sales and marketing teams become both more strategic and personalized in their prospect interactions, making each sales rep’s touch that much more impactful.” The integrated solution makes that all-important first touch even more compelling for joint customers by allowing Outreach users to understand prospects’ behavior with Folloze’s first-party intent signals within the Outreach platform. This deep behavioral data allows sellers to focus on the most likely prospects and quickly respond to capture moments of interest with personalized content. These benefits lead to far more cohesive, efficient, and effective sales and marketing efforts. “We look to get the most out of every tech investment, so we talked with the teams at Folloze and Outreach to see if there was a possibility to streamline the information flow to sales reps while keeping content consistent. We also wanted our sales reps to be able to take advantage of unique behavioral insights within one view,” said Benjamin Smokovich, Global Director of Innovation and Tech at SAP. “Our partners at Folloze and Outreach instantly recognized how compelling such an integration would be, and what they developed has far exceeded our expectations. Our teams are already reaping the benefits.” Specific capabilities available through the integration include: Add a Folloze board to an Outreach email with just a few clicks: Sharing an entire personalized experience is the most strategic way to engage prospects and track buyer behavior. Add a direct link to Folloze content in an Outreach email: Taking it one step further, the integration makes it possible to share a killer piece of content within a Folloze board, incorporated into an Outreach email, to quickly grab a prospect’s attention. Personalized Folloze board experience: Through a completely automated process, each prospect receives a customized and highly relevant experience that drives accelerated engagement and generates intent insights. View account and contact engagement activity within Outreach: Thanks to a fully integrated Folloze dashboard, sales professionals and managers are able to get real-time, first-party intent data to prioritize efforts and understand what’s working. Identity matching capabilities provide behavioral data: More insights give sales and marketing the ability to identify and truly understand who their prospects are so they can serve them much more effectively and efficiently at scale. Upcoming Webinar On June 13th, Folloze will host a webinar with featured guests from Outreach and SAP who will discuss modern marketing and sales techniques that will help you deploy your people, technology, and processes that will result in more account engagement and higher sales velocity. Please visit https://engage.folloze.com/folloze-plus-outreach-webinar to register. To find out more details on how the Folloze plus Outreach integration could work for you, please visit https://www.folloze.com/partners/outreach. About Folloze Folloze, creator of the world’s first and only no-code B2B Buyer Experience Platform (BX 3.0), is used by B2B marketing, sales, and revenue teams. Folloze BX 3.0 empowers any marketer to easily build data-driven, highly engaging, personalized content destinations across the entire B2B buyer journey to drive deeper account engagement and revenue growth. Top B2B brands, including ServiceNow, Google Cloud, Cisco, Autodesk, Gigamon, and UL trust Folloze to boost customer engagement, revenue growth, and expansion across their target accounts. To learn more, visit https://www.folloze.com/.

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Demand Spring helps marketers deliver pipeline and revenue through integrated B2B Revenue Marketing advisory and implementation services. We are a boutique firm with over 20 full-time employees throughout the U.S. and Canada. We serve high-growth technology organizations right up to Fortune 1000 bra...

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