Q&A with Stuart Sumner, Editorial Director at Incisive Media

Media 7 | May 20, 2021

Q&A with Stuart Sumner
Stuart Sumner, Editorial Director at Incisive Media, is an experienced journalist, editor, presenter and broadcaster with expertise across all enterprise technology areas. He has successfully lead and developed editorial teams, set editorial strategy, improved brand integrity and focus, developed audience numbers and engagement, and built communities of C-suite executives.

Without that audience understanding, brands will struggle to produce relevant content. There’s no substitute for knowing your audience.



MEDIA 7: Could you please tell us a little bit about yourself. What inspired you to pursue a career in writing?
STUART SUMNER:
I’ve always been interested in writing. As a child I filled exercise books with stories, later I wrote comedy for TV and radio. After a decade working in IT, I realized I wanted to turn my hobby into my profession – and managed to combine it with my experience of IT by becoming a journalist with Computing.

M7: What is your approach to branding your company, its products and services?
SS:
The key is to approach it from the audience’s perspective. What response are they likely to have to your brand, your message, your personality? What are their pain points, their needs? If you understand all of that you’ve got a good chance of success.


The best way to win the content war is to have better, more valuable, and more timely content than your competitors.You need to offer audiences a regular supply of high-quality, in-depth content which they can’t get elsewhere.



M7: How do you ensure that your content team understands the requirements and curates content in an engaging manner?
SS:
Again it comes down to understanding the audience. The best way to develop that understanding is to spend time with them and develop industry contacts. Ensuring the team is regularly interviewing the right people, and attending events (virtual or otherwise) is a good way to do that. As for writing engaging content, that’s harder to develop. Hopefully, if you’ve built your interview process properly you’ll already know something of their writing style, and that ability will come built-in. Otherwise, you’ve got a job on your hands!

M7: What channels do you think are the most relevant for Content Marketing? How do you gauge which ones are the most promising, given your target customers?
SS
: It’s important to understand what your channels are for. I see a lot of brands treating every channel as yet another opportunity to fling sales messaging in front of audiences, most of whom don’t want it. Content marketing works best when it’s entirely native and fits seamlessly with the brand’s other content. That means it needs to be every bit as colourful and interesting as the best editorial, and meet audience needs just as effectively. You can gauge effectiveness by measuring the usual things like engagement, bounce, etc. But there’s no replacement for having a steering committee of senior audience members who you can ask – what do they think of your content marketing and what works best for them.


It’s important to understand what your channels are for. Content marketing works best when it’s entirely native and fits seamlessly with the brand’s other content.



M7: The COVID-19 pandemic has affected businesses worldwide. What has been Incisive Media’s strategy of survival during the tough time?
SS:
Incisive Media moved quickly at the start of the pandemic to move our face-to-face events online. We very rapidly developed a brand new style of a virtual event called ‘Deskflix’, a half-day, multi-sponsor event filled with panels, presentations, networking and even a quiz! The series generated £4.6m of revenue, had over 100 sponsors and served more than 100,000 delegates. We were lucky that we were already very well set up to put on virtual events, given our expertise with webinars, and our dedicated teams of events organizers – not to mention our wealth of excellent editorial presenters.

M7: How do you target content to your audience, and what are the challenges that you face while producing effective content?
SS:
Every brand today faces challenges to secure eyeballs online. Audiences have content thrown at them from every angle, and it can be hard for them to separate the wheat from the chaff. That’s why it’s more important than ever to build and safeguard trust with your audience. Once they start to see your content as trusted and view your site as a safe place away from misinformation and empty marketing, you’ll see improve engagement and lots of returning ‘super users’. You need to offer audiences a regular supply of high-quality, in-depth content which they can’t get elsewhere. Of course, that’s not easy to produce – and thank god for that, because that’s how we differentiate ourselves!

M7: What are your views on content shock? Is it a worrisome trend or a content marketing myth?
SS:
It’s a long-standing trend that will continue, and it’s what I’ve been talking about already in this interview. The way to win the content war is to have better, more valuable, and more timely content than your competitors. How do you do that? Proximity to your audience. If you really know them, including their sub-groups, niches and quirks, then you should understand what they want, how and when.

Computing is very lucky to have an experienced team who’ve worked with the technology sector for many years. We have long-standing ties to hundreds of senior technology leaders, and we speak to them all regularly. We believe we understand our audience better than anybody, and that gives us huge confidence, even in the face of rampant competition and ‘content shock’. Without that audience understanding, brands will struggle to produce relevant content. There’s no substitute for knowing your audience.

ABOUT INCISIVE MEDIA

Incisive Media is an award-winning business to business digital media and events business. It inspires, connects and informs through its market-leading brands. It is the APO digital publisher of the year 2010, 2013, 2016, 2017 and 2020.

More THOUGHT LEADERS

'Businesses need to understand what 'customer-centric’ means to them' says Barry Richards, VP Global Strategy at Transmission.

Media7 | July 28, 2022

Barry Richards is the VP Global Strategist at Transmission, London. With over 25 years’ experience in the B2B Marketing industry, Barry is a seasoned strategist with a specialism in Account Based Marketing programmes. As part of the leadership team Barry has helped establish and develop the ABM planning, research and insight functions at the agency (including an Insight's Centre of Excellence). He has worked across all accounts and regions helping clients create the right ABM strategy and programmes to meet their goals. ...

Read More

'CMOs must champion the customer,' advises Steve O'Neil Director at Agent3

Media 7 | February 14, 2022

We had the opportunity to explore the best way to leverage Account-based marketing strategies in the digital era, through this interview with Steve O'Neil, Director at Agent3. Read on to find out new digital marketing trends to look out for in 2022, and how CMOs and enterprises can best leverage them in their initiatives....

Read More

Customer Success upholds and revamps the value-driven from a product, says Folloze's Adi Aloni

Media 7 | February 14, 2022

We had an opportunity to explore the crossroad between marketing and customer success with Adi Aloni, VP of Customer Success at Folloze. Read and find out more about building a customer success team from the ground up....

Read More

'Businesses need to understand what 'customer-centric’ means to them' says Barry Richards, VP Global Strategy at Transmission.

Media7 | July 28, 2022

Barry Richards is the VP Global Strategist at Transmission, London. With over 25 years’ experience in the B2B Marketing industry, Barry is a seasoned strategist with a specialism in Account Based Marketing programmes. As part of the leadership team Barry has helped establish and develop the ABM planning, research and insight functions at the agency (including an Insight's Centre of Excellence). He has worked across all accounts and regions helping clients create the right ABM strategy and programmes to meet their goals. ...

Read More

'CMOs must champion the customer,' advises Steve O'Neil Director at Agent3

Media 7 | February 14, 2022

We had the opportunity to explore the best way to leverage Account-based marketing strategies in the digital era, through this interview with Steve O'Neil, Director at Agent3. Read on to find out new digital marketing trends to look out for in 2022, and how CMOs and enterprises can best leverage them in their initiatives....

Read More

Customer Success upholds and revamps the value-driven from a product, says Folloze's Adi Aloni

Media 7 | February 14, 2022

We had an opportunity to explore the crossroad between marketing and customer success with Adi Aloni, VP of Customer Success at Folloze. Read and find out more about building a customer success team from the ground up....

Read More

Related News

ACCOUNT BASED DATA

RollWorks Introduces Free In-Market Account Finder to Boost Sales Efficiency

RollWorks | February 02, 2023

RollWorks, a division of NextRoll, has released RollWorks In-Market Account Finder, a free tool that helps companies find sales-ready accounts in minutes by giving them access to data from RollWorks Keyword Intent about the customers' intentions. RollWorks In-Market Account Finder uses keyword intent data to provide businesses with real-time insights into buyer behavior and allows them to focus on targeting accounts that are most likely to purchase their products. This feature combines Keyword Intent data with Bombora Intent and G2 buyer intent data to provide organizations with more certainty that an account is actually in-market, giving marketing and sales teams more precision as they build their target accounts. RollWorks In-Market Account Finder is a powerful tool for organizations that are looking to optimize their account-based strategies. VP of Revenue Marketing at RollWorks, Jodi Cerretani, said, "As B2B marketers continue to grapple with resource efficiency, it will be even more critical to identify accounts that are actually in the market to buy." She added, "The availability of RollWorks' new In-Market Account Finder feature is an easy, free way to help organizations address economic headwinds head-on." She further said, "By having more buying signals at their fingertips, teams can narrow in on high-fit, in-market accounts and make outreach far more efficient and effective." The RollWorks In-Market Account Finder is easy to use and can be reached by entering the name of a brand, product, or competitor and describing the perfect customer. The tool is being sent to RollWorks' entire client roster, and early benefits organizations are seeing include a list of high-fit, high-intent accounts and the ability to test the effectiveness of ABM methodologies without a financial commitment. About RollWorks RollWorks is a division of NextRoll that helps ambitious B2B companies align their marketing and sales teams and grow their revenue with confidence. RollWorks' solutions, which are powered by proprietary data and machine learning, address the needs of organizations of all sizes, from those with best-in-class ABM programs to those just starting out. RollWorks is a platform that marketers and sellers can't do without if they think that an account-based approach is just good business. It empowers teams to identify their target accounts and key buyers, reach those accounts across multiple channels, and measure program effectiveness in their system of record.

Read More

TARGETED ACCOUNT STRATEGY

ON24 Recognizes 2022 Digital Engagement Leaders

ON24 | January 30, 2023

Gartner expects that by 2025, 80 percent of B2B sales engagements will occur via digital platforms. This is why more than 2,000 B2B firms choose ON24, a leading digital engagement platform that enables sales and marketing teams to gather data-driven insights, develop engaging experiences, and drive pipeline and revenue growth. Recently, ON24 recognized 2022's digital engagement leaders, highlighting customers with the year's most successful webinars, virtual events, and content experiences. Chief Marketing Officer at ON24, Callan Young, said, "At ON24, our focus is on helping enterprises innovate their go-to-market strategies for today's digital-first world." She added, "Our customers' incredible results demonstrate the power that digital experiences can have in captivating audiences, converting them to customers and building lifelong relationships. We're proud to partner with the world's top brands and showcase their success." (Source – Businesswire) Enhancing the digital experiences for their customers through the ON24 Engagement Hub, ON24 Target, ON24 Webcast Elite, ON24 Virtual Conference, ON24 Breakouts, and ON24 Captioning, the following organizations have been recognized for having the most engaging ON24 digital experiences in 2022: ADP, Ansell, Autodesk, Danfoss, F5, Informatica, Labelmaster, Sandvik, Shipman & Goodwin, S&P Global, and UPS. About ON24 ON24 is a prominent sales and marketing platform for digital engagement that provides insights to boost revenue expansion. Businesses leverage its range of webinars, virtual events, and content experiences to increase engagement and create first-party data, delivering revenue growth throughout the company, from demand generation to partner engagement to customer success. ON24 serves three of the five major global technology companies, three of the six largest US banks, three of the five largest multinational healthcare corporations, and three of the five largest global industrial manufacturers. The company is based in San Francisco and has offices in North America, Europe, the Middle East, and Asia-Pacific.

Read More

ACCOUNT BASED DATA, BUYER INTENT DATA

Demandbase Introduces B2B Intent Data

Demandbase | January 27, 2023

On January 26, 2023, Demandbase, the Smarter GTMTM business that assists B2B enterprises in achieving their revenue targets, announced the introduction of Demandbase Intent, which is now accessible outside of the Demandbase One platform. It enables enterprises to integrate timely and reliable purchasing signals into their predictive models, data warehouses, and analytics. Demandbase Intent joins other B2B datasets from Demandbase, such as technographics and company firmographics. Demandbase Intent is one of the most comprehensive and adaptable B2B intent data sets available, withover 375,000 keywords sourced from more than 18 billion daily signals. As a result, it enables organizations to achieve their revenue goals with fewer resources by focusing on accounts that are most likely to purchase. VP of Product & Industry Marketing at Demandbase, Jackie Palmer, "Our intent takes multiple sources into account, providing a much stronger and more accurate signal than others in the space." She added. "By using Demandbase Intent, data scientists, corporate strategists, and sales and marketing analytics professionals can build and improve their predictive models, helping them to better understand buyers' goals and navigate the anonymous buying journey. As they identify patterns, trends, and opportunities, they can be more precise in prioritizing accounts and gaining deeper insight into their revenue potential." (Source – PR Newswire) Customers can monitor buyer intent signals in particular sectors, for specific rivals' offers, or follow a single partner's intent thanks to the granularity of keyword data provided by Demandbase Intent, which is the service's primary differentiator. In contrast to other intent suppliers, who restrict their clients to a limited, preset list of subjects, itsuppliesover 500 billion monthly intent signals created from various approaches. Customers can add new keywords at the account level to match their requirements. In addition, customers of Demandbase are free to incorporate the acquired intent data into any of their existing data lakes, data warehouses, or business intelligence platforms. About Demandbase Demandbase specializes in ABM, advertising, sales intelligence, and analytics. Its solutions offer sales and marketing assistance for B2Benterprises, enabling users to find, manage, and monitor target audiences. This involves detecting website visitors, targeting and engaging accounts, completing sales, and assisting in expanding the client base. Demandbase One offers account-based marketing (ABM) and ABX, as well as B2B advertising, sales intelligence, and analytics capabilities. These tools are compatible with various advertising, marketing, and sales technologies, such as marketing automation, customer relationship management, web analytics, content and customization, and more.

Read More

ACCOUNT BASED DATA

RollWorks Introduces Free In-Market Account Finder to Boost Sales Efficiency

RollWorks | February 02, 2023

RollWorks, a division of NextRoll, has released RollWorks In-Market Account Finder, a free tool that helps companies find sales-ready accounts in minutes by giving them access to data from RollWorks Keyword Intent about the customers' intentions. RollWorks In-Market Account Finder uses keyword intent data to provide businesses with real-time insights into buyer behavior and allows them to focus on targeting accounts that are most likely to purchase their products. This feature combines Keyword Intent data with Bombora Intent and G2 buyer intent data to provide organizations with more certainty that an account is actually in-market, giving marketing and sales teams more precision as they build their target accounts. RollWorks In-Market Account Finder is a powerful tool for organizations that are looking to optimize their account-based strategies. VP of Revenue Marketing at RollWorks, Jodi Cerretani, said, "As B2B marketers continue to grapple with resource efficiency, it will be even more critical to identify accounts that are actually in the market to buy." She added, "The availability of RollWorks' new In-Market Account Finder feature is an easy, free way to help organizations address economic headwinds head-on." She further said, "By having more buying signals at their fingertips, teams can narrow in on high-fit, in-market accounts and make outreach far more efficient and effective." The RollWorks In-Market Account Finder is easy to use and can be reached by entering the name of a brand, product, or competitor and describing the perfect customer. The tool is being sent to RollWorks' entire client roster, and early benefits organizations are seeing include a list of high-fit, high-intent accounts and the ability to test the effectiveness of ABM methodologies without a financial commitment. About RollWorks RollWorks is a division of NextRoll that helps ambitious B2B companies align their marketing and sales teams and grow their revenue with confidence. RollWorks' solutions, which are powered by proprietary data and machine learning, address the needs of organizations of all sizes, from those with best-in-class ABM programs to those just starting out. RollWorks is a platform that marketers and sellers can't do without if they think that an account-based approach is just good business. It empowers teams to identify their target accounts and key buyers, reach those accounts across multiple channels, and measure program effectiveness in their system of record.

Read More

TARGETED ACCOUNT STRATEGY

ON24 Recognizes 2022 Digital Engagement Leaders

ON24 | January 30, 2023

Gartner expects that by 2025, 80 percent of B2B sales engagements will occur via digital platforms. This is why more than 2,000 B2B firms choose ON24, a leading digital engagement platform that enables sales and marketing teams to gather data-driven insights, develop engaging experiences, and drive pipeline and revenue growth. Recently, ON24 recognized 2022's digital engagement leaders, highlighting customers with the year's most successful webinars, virtual events, and content experiences. Chief Marketing Officer at ON24, Callan Young, said, "At ON24, our focus is on helping enterprises innovate their go-to-market strategies for today's digital-first world." She added, "Our customers' incredible results demonstrate the power that digital experiences can have in captivating audiences, converting them to customers and building lifelong relationships. We're proud to partner with the world's top brands and showcase their success." (Source – Businesswire) Enhancing the digital experiences for their customers through the ON24 Engagement Hub, ON24 Target, ON24 Webcast Elite, ON24 Virtual Conference, ON24 Breakouts, and ON24 Captioning, the following organizations have been recognized for having the most engaging ON24 digital experiences in 2022: ADP, Ansell, Autodesk, Danfoss, F5, Informatica, Labelmaster, Sandvik, Shipman & Goodwin, S&P Global, and UPS. About ON24 ON24 is a prominent sales and marketing platform for digital engagement that provides insights to boost revenue expansion. Businesses leverage its range of webinars, virtual events, and content experiences to increase engagement and create first-party data, delivering revenue growth throughout the company, from demand generation to partner engagement to customer success. ON24 serves three of the five major global technology companies, three of the six largest US banks, three of the five largest multinational healthcare corporations, and three of the five largest global industrial manufacturers. The company is based in San Francisco and has offices in North America, Europe, the Middle East, and Asia-Pacific.

Read More

ACCOUNT BASED DATA, BUYER INTENT DATA

Demandbase Introduces B2B Intent Data

Demandbase | January 27, 2023

On January 26, 2023, Demandbase, the Smarter GTMTM business that assists B2B enterprises in achieving their revenue targets, announced the introduction of Demandbase Intent, which is now accessible outside of the Demandbase One platform. It enables enterprises to integrate timely and reliable purchasing signals into their predictive models, data warehouses, and analytics. Demandbase Intent joins other B2B datasets from Demandbase, such as technographics and company firmographics. Demandbase Intent is one of the most comprehensive and adaptable B2B intent data sets available, withover 375,000 keywords sourced from more than 18 billion daily signals. As a result, it enables organizations to achieve their revenue goals with fewer resources by focusing on accounts that are most likely to purchase. VP of Product & Industry Marketing at Demandbase, Jackie Palmer, "Our intent takes multiple sources into account, providing a much stronger and more accurate signal than others in the space." She added. "By using Demandbase Intent, data scientists, corporate strategists, and sales and marketing analytics professionals can build and improve their predictive models, helping them to better understand buyers' goals and navigate the anonymous buying journey. As they identify patterns, trends, and opportunities, they can be more precise in prioritizing accounts and gaining deeper insight into their revenue potential." (Source – PR Newswire) Customers can monitor buyer intent signals in particular sectors, for specific rivals' offers, or follow a single partner's intent thanks to the granularity of keyword data provided by Demandbase Intent, which is the service's primary differentiator. In contrast to other intent suppliers, who restrict their clients to a limited, preset list of subjects, itsuppliesover 500 billion monthly intent signals created from various approaches. Customers can add new keywords at the account level to match their requirements. In addition, customers of Demandbase are free to incorporate the acquired intent data into any of their existing data lakes, data warehouses, or business intelligence platforms. About Demandbase Demandbase specializes in ABM, advertising, sales intelligence, and analytics. Its solutions offer sales and marketing assistance for B2Benterprises, enabling users to find, manage, and monitor target audiences. This involves detecting website visitors, targeting and engaging accounts, completing sales, and assisting in expanding the client base. Demandbase One offers account-based marketing (ABM) and ABX, as well as B2B advertising, sales intelligence, and analytics capabilities. These tools are compatible with various advertising, marketing, and sales technologies, such as marketing automation, customer relationship management, web analytics, content and customization, and more.

Read More

Spotlight

Incisive Media

Incisive Media is an award-winning business to business digital media and events business. It inspires, connects and informs through its market-leading brands. It is the APO digital publisher of the year 2010, 2013, 2016, 2017 and 2020....

Events

Resources