Khronos Founder Daniel Englebretson predicts the rise of AI to result in consumers expecting more tailored experiences

Daniel Englebretson, Founder of Khronos, talks about how he levered his experience, and the opportunity that ABM represented, to scale his company. Read on to know more about his thoughts about the impact of AI on the ABM landscape, his approach to market research and how he became a voice in the ABM community.

There is a disconnect between what the C-suite wants to see and what good marketers believe to be the future of measurement.

MEDIA 7: Thank you so much for doing this with us! Before we dig in, our readers would love to learn a bit more about you. Can you please tell us a story about what brought you to this specific career path?
DANIEL ENGLEBRETSON:
When I was an undergrad, I took the 8 am session for my capstone marketing course because I worked during the day. There were only 6 people in the class. As a result, I worked directly with the professor and lead a team project that built a marketing plan for 11 educational non-profits in the community. That project went on to win 1st place in a research expo and ultimately connected me with the CEO of a local company who was interested in transforming his organization marketing to be more “modern.” I took that job and worked directly for the CEO and sat in between sales and marketing, where I had marketers and salespeople reporting to me. Fast forward my career and I was recruited to do the same thing for 2 Fortune 500 manufactures and eventually landed at a hypergrowth startup with the same mission.

After building and scaling demand generation, working at the direction of the C-suite in each case, I had a ton of hands-on experience, a relatively large budget, and a fair amount of top-down support. Along came ABM and I had the budget, buy-in, and scale to be an early pioneer. So, with a lot of hard work, and some lucky timing, I became a voice in the ABM community. In 2019 I decided to start my own company, leveraging my experience and the opportunity that ABM represented to scale Khronos to where it is today.


M7: What are some of the marketing solutions that Khronos provides their clients to improve their ABM outreach and digital demand generation turnover?
DE:
As a long-time B2B demand generation practitioner, I’ve lived the pain that so many marketers live. Bad data, poor alignment, ambiguous results, sudden change in strategic direction – all of these are symptoms of traditional demand generation, for which ABM delivers the frameworks to solve. Khronos was purpose-built to solve the most common problems that a practitioner faces when scaling ABM. We install the process and technology while simplifying the approach to focus on establishing the minimally-viable foundations first so that we can ultimately move faster and more efficiently in the long run.

To that end, we address the personas, position, and ideal customer profile work first, which establishes who we want to target and what we want to say before the program begins. From there, we install the CRM, MAP, and ABM tech required to execute the program, which eliminates the integration challenges and mitigates many of the data problems. Lastly, we build and scale the BDR teams that manage the outbound sequences and action the data produced by the campaigns, reducing the opportunity for alignment gaps and delivering more actionable output for sales teams.

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The best programs, and the best marketers, have built their success on the back of rapid iteration and a long history of testing, learning, and continuously improving.



M7: What is your approach to market research at Khronos, both customer and competitor focused?
DE:
All our programs begin with understanding the unmet needs of the market. We work closely with our clients to clearly understand the problems that exist in the market for which their product solves. This work yields the personas who have those problems and helps us to articulate an understanding of those problems and convey confidence that the solution is a good fit. Once we’re aligned on who has the problems that we solve, and how we solve them, we then build the ideal customer profiles based on either the historical data (if available) or by critically addressing aspects like firmographics, technographics, and intent signals to build a target account list.

There are scenarios where we are looking at competitors, most commonly when conducting keyword research and building intent topic clusters. However, we do not typically focus heavily on competitors when building our programs. Most of our work is focused on how our client specifically solves the market’s problems, and how that message can be tightly aligned to either a one-to-one or one-to-few approach.


M7: How do you see artificial intelligence impacting the ABM landscape in the near future?
DE:
As we experience AI in our day-to-day lives, it starts to become part of how we expect things to be. When Netflix is recommending the next show, or Amazon is showing you like products, you come to expect that experience from everything you do. As brands adopt AI into their marketing, consumers will expect more tailored experiences and those brands that don’t deliver will fall behind. That said, it's hard to imagine all the ways that AI will play out. But I can reflect on the other advancements that have come along. Gone are the days where the marketer must know HTML or the data specialist must know SQL to query the MDM.

For 20 years there has been a rapid expansion of tech into the B2B marketing sphere, and if there is anything this experience has taught me it is that change is a constant. From my perspective B2B marketers have faced countless challenges that have formed the basis of new technology – problem brings a solution. I expect AI will solve identity resolution, resolving data challenges and enhancing targeting. I expect AI will address 1:1 content at scale, unlocking the rapid deployment of 1:1 brand experience. I suspect the biggest pain points like SPAM, consumer privacy, and attribution will be hot applications.

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The combination of skills that make a candidate desirable are shifting.



M7: What are the top challenges that you see for the industry in general and Khronos this year?
DE:
If by industry you mean the ABM B2B Marketer, then: As I look to 2022, I continue to see teams struggling to design effective organizations and staff them with good-fit marketers. The combination of skills that make a candidate desirable are shifting, and the ABM job market is a candidate’s market. This is leading to available marketers being passed up, and more competitive marketers being out of reach to some teams. There has also been increased pressure on attribution, especially as the metrics by which programs are measured are continuing to shift.

There is a disconnect between what the C-suite wants to see and what good marketers believe to be the future of measurement. This creates a lot of pressure, which often comes down to teams not aligning on expectations. Combine the skills gap with misaligned expectations and you find a lot of marketers shifting jobs, which will ultimately be the biggest challenge for both the industry and Khronos in 2022. POC/Champion turnover in the marketing department can set programs back years, and I suspect that this will continue to be the biggest challenge in 2022.


M7: What is your marketing mantra to stand out in an overly saturated ABM space?
DE:
I am not sure this is a mantra, but I’ve always believed in the value of a continuous improvement. Maybe it comes from my many years in lean manufacturing, but I believe it is the most important part of ABM. You must be constantly learning, testing, iterating, and improving. So many programs die on the vine because either they try to get it 100% right on the first pass, or because they stall out on indecision. In my experience, the best thing you can do is start. It requires critical thought, planning, and structured execution, but starting with a focus on collecting the data that you need to improve is central to how I operate. This is harder to do as a 3rd party because people want results today, but the reality is that results don’t just happen overnight. The best programs, and the best marketers, have built their success on the back of rapid iteration and a long history of testing, learning, and continuously improving. This is what I’ve been doing since 2009.

ABOUT KHRONOS

Khronos partners with its clients to install a flexible framework for account-based strategy, delivering award-winning results with a focus on efficient, repeatable, and nimble execution.

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Highlights include: four Fastest Implementation awards, three Easiest To Do Business With awards, four Momentum Leader awards, nine Leader and 30 High Performer awards. “Winning 50 G2 awards across our product portfolio underscores DemandScience’s ability to partner with our customers at any point in their demand generation campaign lifecycle to help them exceed their goals and realize a quantifiable ROI – which is vitally important during these times when marketers are expected to do more with less,” said Peter Cannone, Chair and CEO of DemandScience. “We value each and every customer and are especially proud of these G2 awards because they are based on verified reviews from real users of our solutions.” DemandScience’s Winter 2024 G2 awards are both global and regional, including wins in the Americas, EMEA, and APAC. Examples of recent, verified customer reviews of DemandScience on the G2 platform: “The level of knowledge and attention the team provides is exceptional.” “They are very flexible, quick to respond and are thorough from beginning to end. I enjoy having a full program that provides the level of insight and lessons learned once the program wraps up. I’d recommend…” “DemandScience - A win for Lead Gen.” “DemandScience is the best way to get highly qualified MQA (Marketing Qualified Accounts) using content syndication campaigns…” “Klarity by DemandScience is the wind beneath my wings.” “Klarity has been an invaluable and versatile tool for our Growth Marketing team. We have been able to use it in a variety of ways including database building, pulling in specific segments to run campaigns to, and identifying target audiences for us to run in both content syndication and display with DemandScience.” DemandScience’s Content Syndication, ABM Display and B2B Intent Data products won 25 awards: Award Report Easiest To Do Business With Relationship Index for Enterprise Account-Based Web and Content Experiences Easiest To Do Business With Relationship Index for Enterprise Account-Based Advertising Easiest To Do Business With Relationship Index for Mid-Market Buyer Intent Data Providers Fastest Implementation Implementation Index for Mid-Market Account-Based Advertising Momentum Leader Momentum Grid Report for Account-Based Web and Content Experiences Momentum Leader Momentum Grid Report for Account-Based Advertising Momentum Leader Momentum Grid Report for Buyer Intent Data Providers Momentum Leader Momentum Grid Report for Lead Capture Leader Grid Report for Lead Capture Leader Enterprise Grid Report for Lead Capture Leader Small-Business Grid Report for Lead Capture Leader Americas Regional Grid Report for Lead Capture Leader EMEA Regional Grid Report for Lead Capture Leader Europe Regional Grid Report for Lead Capture Leader United Kingdom Regional Grid Report for Lead Capture Leader Enterprise Americas Regional Grid Report for Lead Capture Leader Small-Business Americas Regional Grid Report for Lead Capture High Performer Grid Report for Account-Based Advertising High Performer Grid Report for Buyer Intent Data Providers High Performer Enterprise Grid Report for Buyer Intent Data Providers High Performer Mid-Market Grid Report for Buyer Intent Data Providers High Performer Americas Regional Grid Report for Buyer Intent Data Providers High Performer Americas Regional Grid Report for Marketing Account Intelligence High Performer Europe Regional Grid Report for Account-Based Advertising High Performer Mid-Market Americas Regional Grid Report for Buyer Intent Data Providers Klarity by DemandScience, the company’s B2B marketing and sales Account Intelligence tool for building, sharing, and prioritizing contact lists has won 25 awards: Award Report Fastest Implementation Implementation Index for Small-Business Lead Intelligence Fastest Implementation Implementation Index for Marketing Account Intelligence Fastest Implementation Implementation Index for Sales Intelligence High Performer Small-Business Grid Report for Marketing Account Intelligence High Performer Small-Business Grid Report for Sales Intelligence High Performer Americas Regional Grid Report for Lead Intelligence High Performer Americas Regional Grid Report for Sales Intelligence High Performer EMEA Regional Grid Report for Lead Intelligence High Performer EMEA Regional Grid Report for Sales Intelligence High Performer Europe Regional Grid Report for Lead Intelligence High Performer Europe Regional Grid Report for Sales Intelligence High Performer United Kingdom Regional Grid Report for Lead Intelligence High Performer United Kingdom Regional Grid Report for Sales Intelligence High Performer Asia Regional Grid Report for Marketing Account Intelligence High Performer India Regional Grid Report for Marketing Account Intelligence High Performer Asia Pacific Regional Grid Report for Marketing Account Intelligence High Performer Mid-Market EMEA Regional Grid Report for Sales Intelligence High Performer Mid-Market Americas Regional Grid Report for Sales Intelligence High Performer Small-Business Americas Regional Grid Report for Lead Intelligence High Performer Small-Business Americas Regional Grid Report for Sales Intelligence High Performer Small-Business EMEA Regional Grid Report for Lead Intelligence High Performer Small-Business EMEA Regional Grid Report for Sales Intelligence High Performer Small-Business Europe Regional Grid Report for Lead Intelligence High Performer Small-Business Europe Regional Grid Report for Sales Intelligence High Performer Small-Business United Kingdom Regional Grid Report for Sales Intelligence “Rankings on G2 reports are based on data provided to us by real software buyers,” explained Sara Rossio, Chief Product Officer at G2. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.” G2 is one of the world’s largest and most trusted software marketplaces. For more information on G2 Research Scoring Methodologies, visit here. Learn more about what real users have to say at G2’s DemandScience page and Klarity by DemandScience page. About DemandScience DemandScience is the premier B2B demand generation company accelerating global growth for our clients. The DemandScience intelligence platform empowers B2B organizations to swiftly identify the right accounts and target in-market buyers with precision. By combining groundbreaking technologies, machine learning and data science innovation, the company ensures timely delivery of accurate data, intelligence, and insights, adding value to the end-to-end journey from initial engagement to conversion. Founded in 2012, DemandScience provides 1,500 global customers with superior marketing solutions, B2B data, and leads. With a team of 600+ employees across operations in seven countries, DemandScience is certified as a Great Place To Work, named #5 on Fortune Magazine’s 2022 list of the Best Workplaces in Advertising & Marketing, and one of only 143 companies in history to be named to the Inc. 5000 for 10 consecutive years. For further insights on why DemandScience stands at the forefront of transformative demand generation, visit demandscience.com and connect on LinkedIn, X, Facebook, and Instagram. About G2 G2 is the world's largest and most trusted software marketplace. More than 60 million people annually — including employees at all of the FORTUNE 500 — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business – including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com.

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Core ABM

Marketers Given Marginal Grades for ABM-Driven Revenue Growth

GlobeNewswire | January 25, 2024

Seeding and harvesting the sales pipeline — the process of acquiring, capturing, qualifying and converting business opportunities — are essential to the growth and profitability of B2B marketers across every industry and geographic sector. Marketing is largely responsible for driving this business process, yet nearly two-thirds of lead gen and engagement strategies are underperforming. A new Chief Marketing Officer (CMO) Council report, produced in collaboration with WM America, entitled “Fire Up Your Revenue Generation Engine,” covers critical aspects of lead generation and engagement. This includes models and metrics for tracking and measuring performance, best practice demand-gen execution, ways to score effectiveness, and more. The latest CMO Council research finds scores of marketers falling behind in lead scoring, account-based marketing, accelerated pipeline, and intention-based marketing. Key findings from a Q4 survey of over 170 B2B marketing, sales, revenue, growth, demand gen and campaign execution leaders include: 63% say marketing must own and optimize a company’s revenue-generation engine 64% say their lead gen and engagement strategy underperforms 78% of highly evolved marketers are satisfied with their accelerated pipeline, compared to only 15% of lesser evolved marketers “In today’s competitive data-driven environment, marketers should no longer be satisfied with paltry returns on their sizable lead-gen and ABM investments,” the report notes. “It’s time to turn the tables on inefficient, ineffective, and outdated practices for anticipating, adapting, and responding to customer needs and opportunities.” “Marketers must climb the evolutionary ladder and leave behind outmoded and dated practices,” notes CMO Council executive director, Donovan Neale-May. “Using AI-derived, intention-based buyer data and advanced sales intelligence are among the ways growth marketers bring more precision, predictability, and performance to B2B account marketing investments.” The CMO Council’s research revealed the top five skill sets contributing to improved ABM-driven business outcomes: Better segmentation and precision targeting of buyers and influencers On-demand customer business intelligence and personal buyer insights Tighter integration of demand gen, channel, direct sales, and support teams Greater utilization of tools and data sources for richer prospect profiling Proactive and timely pre-sales follow up and cultivation strategies The CMO Council has uncovered widening gaps in performance between highly evolved marketers and lesser evolved marketers. Gaps are occurring in four core capabilities: lead scoring, account-based marketing, accelerated pipeline, and intention-based marketing. This report tiers factors that make up a model for better identification, engagement and conversion. The model coincides with the CMO Council and WM America’s thought leadership initiative to advance lead revenue science practices through a certified Lead Evaluation and Assurance Process, or LEAP model. “Marketers will need to take a few LEAPs of faith in the coming months, because sticking to the status quo is just not practical or possible anymore. As data becomes more critical than ever before, CMOs need to extend their visions for innovation and forward-thinking strategies,” according to Lee Salem, WM America’s Vice President of Sales. Methodology The report is based on a survey of over 170 heads of B2B marketing, sales, revenue, growth, demand gen and campaign execution in Q4 2023. It also included content from in-depth interviews with executives from Netline, Autodesk, T-Mobile, NTT, ABM Consortium, TechTarget, IBM, B2B Marketing, Reachdesk, Momentum ITSMA, and Xometry. About the CMO Council The Chief Marketing Officer (CMO) Council is dedicated to high-level knowledge exchange, thought leadership and personal relationship building among senior corporate marketing leaders and brand decision-makers across a wide-range of global industries. The CMO Council’s 16,000+ members control more than $1 trillion in aggregated annual marketing expenditures and run complex, distributed marketing and sales operations worldwide. In total, the CMO Council and its strategic interest communities include over 65,000 global marketing and sales executives in over 110 countries covering multiple industries, segments and markets. Regional chapters and advisory boards are active in the Americas, Europe, Asia Pacific, Middle East and Africa. The Council’s strategic interest groups include the Customer Experience Board, Digital Marketing Performance Center, Brand Inspiration Center, Marketing Supply Chain Institute, GeoBranding Center, and the Coalition to Leverage and Optimize Sales Effectiveness (CLOSE). To learn more, visit https://www.cmocouncil.org. About WM America WM America is a leading B2B marketing company specializing in targeted in-market demand generation. The intent database at WMA tracks the intent behavior of over 75 million business professionals globally, 24X7. The database is segmented into 3,300 categories. WMA keeps around-the-clock track of buying signals from each category in this database. Based on this extremely strong foundation of data points, the company delivers precisely targeted prospects for focused marketing. Accurate keyword search enables deriving of active content consumption and opt-in content downloads. WMA's deep search ensures accurate and targeted information delivery that helps craft successful, cutting-edge marketing strategies. For more information, visit www.wmamerica.com

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